IT Operations Apprentice — Hands-On Tech & Career Growth

Middlesbrough College Group; Tees Valley; On-site; GBP 15,000; Full time

Job summary

A further education institution seeks an Apprentice IT Operations Technician to support IT services delivery. You will receive mentorship, gaining hands-on experience with emerging technologies. Responsibilities include assisting with IT systems maintenance and providing support to users. Candidates should have a Grade C or above in Maths or English and a Level 2 IT qualification. The role is full-time for 24 months, with an annual salary of £14,565, plus a comprehensive benefits package.

Benefits

Subsidised health scheme

Free gym membership

24/7 counselling

Flexible working hours

Professional development opportunities

Responsibilities

• Support the IT Operations team in delivering reliable and efficient IT services across the College.
• Assist with the monitoring and maintenance of IT systems, ensuring service availability and performance for end-users.
• Provide first and second-line support to resolve technical issues promptly.
• Contribute to the documentation and continual improvement of operational procedures.
• Collaborate with colleagues to ensure service requests and routine tasks are completed in line with agreed service levels.
• Assist with the deployment, configuration, and maintenance of end-user devices, applications, and operational tools.
• Support the implementation of the College’s digital strategy.

Skills

Grade C or above in Maths or English

Relevant IT qualification at Level 2

Job description

A further education institution seeks an Apprentice IT Operations Technician to support IT services delivery. You will receive mentorship, gaining hands-on experience with emerging technologies. Responsibilities include assisting with IT systems maintenance and providing support to users. Candidates should have a Grade C or above in Maths or English and a Level 2 IT qualification. The role is full-time for 24 months, with an annual salary of £14,565, plus a comprehensive benefits package.