IT Operations Analyst - L1 Support & Monitoring

Experian plc; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global data and technology company is seeking a Junior Operations Analyst to join its IT Operations Team in Nottingham. This role includes monitoring live services, handling client calls, logging incidents, and participating in post-incident reviews. Candidates should have a desire to develop IT skills, experience in client support, and an interest in technology. The role offers a competitive compensation package and is office-based.

Benefits

Great compensation package

Discretionary bonus plan

Pension

Bupa healthcare

Sharesave scheme

25 days annual leave

8 bank holidays

3 volunteering days

Qualifications

• Desire to develop IT Operations skills with on-the-job support.
• Experience in client support (internal or external).
• Active interest in technology.
• Willingness to work in an office-based role.

Responsibilities

• Monitor live services, applications, and infrastructure.
• Handle calls from internal and external clients.
• Log and process incidents according to the Incident Management process.
• Respond to events received and escalate if necessary.
• Prioritize incidents to avoid service level breaches.
• Participate in post-incident reviews.
• Contribute to the improvement of the Operations Centre.

Skills

Client support experience

Desire to develop IT Operations skills

Active interest in technology

Willingness to work in an office-based role

Tools

ServiceNow

Job description

A global data and technology company is seeking a Junior Operations Analyst to join its IT Operations Team in Nottingham. This role includes monitoring live services, handling client calls, logging incidents, and participating in post-incident reviews. Candidates should have a desire to develop IT skills, experience in client support, and an interest in technology. The role offers a competitive compensation package and is office-based.