IT Manager

Scienceabode; Birmingham; Hybrid; GBP 33,000 - GBP 40,000; Full time

Job summary

A leading IT services organization in Birmingham is looking for an IT Manager to oversee a small team managing IT services for approximately 220 users. The role focuses on ensuring reliable technology, compliance with governance standards, and providing support to staff. With a full-time hybrid working option, the position offers a salary up to £39,500 per annum plus benefits, including a pension scheme and training programs. Applications are welcome from individuals who have experienced mental health difficulties.

Benefits

Defined contribution pension scheme

Affordable healthcare cover

Employee Assistance Programme

Comprehensive training programme

Qualifications

• Experience as an IT Manager or in a service-management-focused role.
• Ability to communicate technical concepts to non-technical stakeholders.
• Understanding of relevant IT policies, legislation, and governance.

Responsibilities

• Manage IT service team for 220 users across seven locations.
• Provide training and support to staff with varying technical skills.
• Work with service managers and external providers for effective IT services.

Skills

Team leadership

Communication with non-technical stakeholders

Service management experience

Job description

Overview

Up to £39,500 per annum dependent upon experience

Birmingham (hybrid or office working)

Full-Time • Permanent

Full time 37.5 hrs preferred, though will consider flexible working of 30+ hrs per week

We are seeking an experienced IT Manager to lead a small, high-impact IT service supporting approximately 220 users across seven permanent sites. IT is critical to enabling the organisation to deliver excellent services, and this role plays a key part in ensuring technology is reliable, well-governed, and user-focused.

Responsibilities

• Manage a team of three, overseeing IT Service Management and infrastructure for around 180 laptops, 170 Android devices, and a range of supporting systems.
• Provide training, guidance, and responsive support to staff with varied levels of technical confidence while ensuring compliance with relevant policies, legislation, and governance standards.
• Promote best practice, improve service maturity, and balance operational needs with long-term improvement within clear funding and resource constraints.
• Explain technical risks, priorities, and opportunities clearly to non-technical stakeholders.
• Work closely with service managers, the Senior Leadership Team, and an external Managed Service Provider to deliver resilient, cost-effective IT services aligned to organisational needs.

Qualifications and requirements

• Experience as an IT Manager or in a service-management-focused role.
• Strong ability to communicate technical concepts to non-technical stakeholders and to explain risks and priorities clearly.
• Experience leading a small team and coordinating with an external Managed Service Provider.
• Understanding of policies, legislation, and governance standards relevant to IT operations.

Benefits and terms

Benefits include an attractive defined contribution pension scheme, Paycare (affordable healthcare cover), an Employee Assistance Programme (free counselling) and a comprehensive training programme.

Our people are key to the success of the organisation and we are recognised as Mindful Employer and Gold standard Investors in People. We welcome applications from people who have experienced mental health difficulties.

Application by CV with supporting letter/email explaining why you would like the position and how you meet the job description criteria.

Closing date for applications: Sunday 1 March 2026. Interviews to take place w/c 9 March 2026.

Salary: up to £39,500 per annum + £4,000 Car Allowance.

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