IT Managed Service – Account Manager 297880

Little Fish (UK) Ltd; Nottingham; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A dynamic IT managed service provider is seeking an experienced IT Managed Service Account Manager to nurture customer relationships and drive account growth. The ideal candidate will manage all aspects of assigned accounts, ensuring satisfaction while meeting sales targets. Responsibilities include upselling services and delivering accurate financial forecasts. The position offers a hybrid work model and opportunities for personal development through training programs.

Benefits

Lucrative commission scheme

Referral bonus of £1,000

Access to LinkedIn Learning

Healthcare cash plan

Casual dress policy

Company Pension Scheme

Social events

25 days annual leave

Qualifications

• Proven track record of managing customer accounts in a managed services environment.
• Experience in delivering revenue forecasts and customer reporting.
• Ability to influence and negotiate at senior levels.

Responsibilities

• Manage client accounts as the main point of contact.
• Drive growth through upselling and renewals.
• Ensure customer satisfaction and manage escalations.

Skills

Relationship building

Financial acumen

Negotiation

ITIL knowledge

Proficiency in Microsoft Office Suite

CRM applications usage

Job description

• Come and join the Littlefish team!
• Work location: Nottingham or Sheffield – Hybrid
• Salary: Up to: £60,000 plus a lucrative commission scheme

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high‑performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish what we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people, we would love to hear from you.

The role and what you’ll be getting up to on a day‑to‑day basis:

Littlefish is on the lookout for a driven, results‑oriented IT Managed Service – Account Manager to join our talented team and become one of the trusted faces of our business for our valued customers. In this pivotal role, you’ll nurture lasting client relationships, understand your customer’s business and IT challenges and unlock new growth opportunities. If you thrive on exceeding expectations and making a real impact, this could be a great opportunity for you.

You will:

• Own and manage all aspects of allocated customer accounts, acting as the main point of contact.
• Drive account growth by identifying opportunities, up‑selling, cross‑selling, and securing contract renewals to hit and exceed your sales targets.
• Deliver accurate monthly and annual revenue forecasting and provide regular customer reports.
• Ensure overall customer satisfaction and handle stakeholder escalations with confidence.
• Coordinate internal teams to deliver compelling proposals and successful project outcomes.
• Gather and share customer insights to help shape the Littlefish service portfolio.

About you:

• Experienced in managing customers in a managed services environment, with a proven track record of securing incremental revenues, renewals, and consistently achieving sales targets.
• Commercially savvy, with strong financial acumen and experience in financial reporting.
• Skilled in building relationships, influencing, and negotiating at executive and senior levels.
• Knowledgeable about ITIL processes and IT operations.
• Proficient in Microsoft Office Suite and CRM applications.
• Motivated by targets, resilient, and passionate about delivering results.

What can we offer you?

• Through our one‑of‑a‑kind training programme, the Littlefish Academy, you can increase your earnings by £4,500
• Referral bonus scheme of £1,000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16,000 expert‑led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare.
• Casual dress policy.
• Company Pension Scheme.
• Company social events.
• 25 days annual leave plus public / bank holidays.
• Purchase and sale of annual leave scheme.

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.

I am High Performing-

I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate-

We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude

I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say’ option.