IT Field Service Technician

Ingersoll Rand Inc.; Alfreton CP; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global leader in flow control and compression solutions is seeking an IT Support Specialist based in Alfreton, UK. The role entails providing 1st and 2nd line IT support, managing ticketing processes, and troubleshooting hardware and software issues in a predominantly Windows environment. The ideal candidate should have experience with MS Office and Active Directory, along with strong communication skills. The position offers a range of benefits, including generous holiday allowances and health plans.

Benefits

25 Days Holiday + 8 Bank Holidays

Westfield Health Medical Cash Plan Cover

Cycle Scheme

Electric Car Scheme

Employee Assistance Program

Qualifications

• Experience troubleshooting software and hardware issues.
• Excellent verbal and written communication skills.
• Self-motivated and able to work independently.

Responsibilities

• Manage 1st & 2nd line IT support.
• Coordinate and triage support tickets.
• Ensure compliance with vendor requirements.

Skills

MS Office (O365)

Active Directory

ServiceNow

PXE Boot/imaging

Basic server tasks

Job description

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Alfreton (office based) with remote support expected for the user base around the other UK and Ireland facilities.

About Us

Ingersoll Rand is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Ingersoll Rand to provide differentiated product and service offerings for its customers' specific uses.

Responsibilities

• You will look after software & hardware troubleshooting, ticket coordinating/ ticket triaging & ticket assignment, walk ups & basic active directory management.
• You will work in a predominantly Windows based environment.
• Responsible for all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
• Support all compliance requirements the site has with various vendors.
• Management solutions, and Mobile Device Management systems and IT hardware (including desktops, laptops, tablets and mobile phones).
• Lead on ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
• Escalation of incidents and tickets to line manager 3rd line support where necessary
• Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed about the incident and ticket status at agreed intervals.
• Basic network competency to be able to check connectivity, routing, assist with troubleshooting etc.
• Ability rack and stack networking equipment and servers in as well as work with the relevant towers under guidance when troubleshooting and working on upgrades.
• Able to patch devices and ports where required.
• Complete workload activities in line with the businesses Service Level Agreements.
• Complete all training requirements as specified within the organisation.
• Retire and dispose of hardware in line with company policy.
• Must be comfortable working on t heir own with excellent problem solving skills.

Basic Qualifications

• Experience with MS Office (O365 and previous)
• Experience using Active Directory.
• Experience using ServiceNow.
• Knowledge of PXE Boot/imaging and windows desktop deployments.
• Basic server side tasks (file shares, print management)

Travel & Work Arrangements/Requirements

Fully site based

• Excellent communication at all levels, both written and verbal.
• Self-motivated, driven and able to work with minimum guidance.
• Customer facing with suitable soft skills to provide a first-class IT Service Delivery, by telephone, email and in person.
• Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully.

What we Offer

• 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
• Westfield Health Medial Cash Plan Cover
• Death in Service Benefit of 4 x salary
• Cycle scheme (After probation period)
• Electric Car Scheme (After 1 year employment)
• 10% of salary in shares after 1 year of employment
• Costco Gold Company member, allowing employees to join.
• Employee Assistance Program
• Enhanced Maternity & Paternity Policies

Special Accommodation

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We are committed to making our customers successful.

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We foster inspired teams.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.