IT Engineer

Sodexo France; Liverpool; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading services company in Liverpool seeks an IT Engineer to ensure effective use of various IT systems, including networks and CCTV. The ideal candidate will have strong knowledge of MS Office and Windows, experience in first-line IT support, and the ability to work both independently and in a team. The role includes responsibilities such as logging calls, processing change requests, and conducting routine checks. Attractive salary up to £29,000, along with comprehensive Sodexo benefits including gym discounts and employee assistance programs.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discounts

24/7 employee assistance programme

Qualifications

• First-rate knowledge/familiarity with MS Office/Office 365 suite.
• Excellent knowledge of Windows 10 & 11.
• Previous experience in a First Line Systems support or similar IT role.
• Ability to work individually or as part of a pro-active team.
• Attention to detail.
• Ability to prioritise workload.
• Able to obtain SC clearance & Disclosure Scotland.
• Driving licence would be advantageous.
• Ability to work outside normal office hours as dictated by projects/incidents.

Responsibilities

• Act as the first point of contact for incidents in the IT department.
• Complete daily checks and logging of all calls.
• Process basic change requests and provide FAQ guides for supported systems.
• Assist with installations of new equipment like PCs and printers.
• Conduct quarterly security group audits.

Skills

Knowledge of MS Office/Office 365

Knowledge of Windows 10 & 11

Experience in First Line Systems support

Attention to detail

Ability to prioritise workload

Job description

HMP Altcourse have an exciting opportunity for an IT Engineer to join the team!

In this role, you will act as the first point of contact for incidents assigned to the prison’s IT department, prioritising and managing cases to a successful conclusion. You will assist Sodexo employees in using various networks, CCTV, Alarm, Radios, and cell call systems, enabling them to use the equipment effectively. You will resolve IT issues independently where possible, and work with the Technical Operations Manager (where necessary) to identify problems, find workarounds and more permanent resolutions.

Join Sodexo and be part of something greater.

You belong in a team where you can act with purpose and thrive in your own way.

Sodexo Careers

Main Responsibilities

• Completion of daily checks.
• Competition of daily tool checks and supporting documentation
• Logging of all calls.
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• Processing of basic change requests e.g. new user setup, file/folder access, leaver forms
• Escorting of 3rd party contractors
• Production of FAQ guides for all supported systems
• Take ownership of the ordering process for the site. Raising and tracking POs, placing orders, taking delivery of orders, completion of GRN forms and resolution of any issues with orders
• Installation of new equipment: PCs, phones, scanners, printers.
• General housekeeping e.g. Stock taking and control, ensuring the IT office is maintained to an acceptable standard reducing negating any health and safety risks.
• Completion of the Quarterly security group audit

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

• First-rate knowledge/familiarity with MS Office/Office 365 suite
• Excellent knowledge of Windows 10 & 11
• Previous experience in a First Line Systems support or similar IT role
• Ability to work individually or as part of a pro-active team.
• Attention to detail
• Ability to prioritise workload
• Able to obtain SC clearance & Disclosure Scotland
• Driving licence would be advantageous
• Ability to work outside normal office hours as dictated by projects/incidents
• This position does involve some prisoner interaction
• It also involves occasional travel and out of hours working

Package Description

Up to £ 29,000 depending on experience

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.