IT Apprenticeship

Baltic Apprenticeships; Sheffield; On-site; GBP 18,000; Full time

Job summary

A leading educational training provider is seeking a motivated IT Service Desk Apprentice to work at their Head Office. You'll provide 1st line support, manage Office 365, and maintain IT hardware. The role includes a Level 3 qualification in Information Communications Technician, with excellent training and mentorship. Enjoy a salary of £18,000 per annum, flexible working hours, 33 days of annual leave, and various employee benefits, while gaining hands-on experience in the technical support field.

Benefits

33 days annual leave

Discount and cashback on shopping

Contributory pension scheme

Salary Sacrifice Scheme including Cycle to Work

Great training and mentorship

Qualifications

• Interest in IT equipment/technology.
• Flexible attitude and willingness to support the business.
• Ability to cope under pressure.

Responsibilities

• Providing 1st line support and hardware/software assistance.
• Managing online services like Office 365.
• Fixing/upgrading business IT hardware.

Skills

Knowledge of computers

Basic knowledge of Office 365

Basic Windows knowledge

Basic iOS/Android knowledge

Excellent communication skills

Self-motivated and enthusiastic

Job description

Overview

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you’re a motivated, customer-focused individual with a can‑do attitude, Medstorm wants to hear from you.

Medstorm is looking for an energetic and enthusiastic IT Service Desk Apprentice to join us at our Head Office in Castle Donington, Leicestershire/ Derbyshire. In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job

• Providing 1st line support, including user support, hardware and software support.
• Administration of online services such as Office 365.
• Help to provide administration of equipment, forms and asset tracking, ensuring accurate records are maintained.
• Providing end‑user support and monitoring the IT support emails and tickets raised.
• Fixing/upgrading business IT hardware to include computers, phones and printers.
• Mobile device support and administration of mobile devices.
• Administration of servers/computers, including ensuring systems are fully patched.
• Administration of anti‑virus software ensuring that all computers are free from viruses and malware.
• Setting up accounts and equipment for new employees.

Desired Qualities, Skills and Knowledge

• Knowledge of computers and an interest in IT equipment/ technology.
• Basic knowledge of Office 365.
• Basic Windows knowledge.
• Basic iOS/ Android knowledge.
• Flexible attitude with a willingness to support the business if required to accommodate planned or emergency works.
• Excellent communication skills to deal with people from all areas of the business.
• Drive, patience and the ability to cope under pressure.
• Self‑motivated, enthusiastic and keen to learn.

Salary, Hours & Benefits

• £18,000 per annum.
• 8:30am‑5pm Monday to Friday (possibility for flexible working hours).
• 33 days annual leave.
• Discount and cashback on shopping, supermarkets, and holidays as part of their rewards scheme.
• Salary Sacrifice Scheme including Cycle to Work.
• Great training, support and mentorship.
• Receive a treat on your birthday.
• Contributory pension scheme.
• Be a part of an Employee Ownership Trust and the associated benefits of having a stake in the company.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands‑on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one‑to‑one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real‑time classes with our expert trainers and self‑paced courses created by industry specialists.