Intervention Hire Monitoring

Hastingsdirectsmartmiles; Leicester; On-site; GBP 26,000 - 28,000; Full time

Job summary

A rapidly growing digital insurance provider in Leicester is seeking a Hire Monitor Claims Handler to support customers involved in non-fault accidents. The role involves providing vehicle repair and hire solutions while ensuring an excellent customer experience. Salary starts at £26,500 with opportunities for progression to £27,500 within 12 months. Ideal candidates should possess strong customer service skills and resilience, with comfort in navigating IT systems. This position offers a dynamic and flexible work environment.

Benefits

Salary progression opportunities

Dynamic work environment

Focus on personal development

Qualifications

• Experience in a similar environment is preferred.
• Comfort with navigating multiple IT systems.
• Demonstrated ability in providing excellent customer experiences.

Responsibilities

• Provide vehicle repair and car hire solutions to non-fault parties.
• Support Hastings Direct customers during accident claims.
• Learn legal liability basics and negotiate customer losses.

Skills

Customer service skills

Objection handling

Resilience

IT systems navigation

Job description

possess The starting salary is £26,500 plus benefits. There will be opportunities for further salary progression to £27,500, which can be achieved in as little as 12-months with the right focus on personal development. **Location:** Our fantastic Leicester office, which is in the city centre and only a short walk from the train station. **Your role:** This role supports both Hastings Direct customers as well as other effected parties when an accident is not their fault. As a Hire Monitor Claims Handler, you will provide vehicle repair and car hire solutions to the non-fault party and provide and excellent customer experience that demonstrates Hastings Direct’s market leading customer service. You will also learn the basic legal liability and insurance indemnity outcomes and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum. Is comfortable with objection handling and can demonstrate resilience whilst providing an excellent customer experience. Is comfortable navigating and utilising multiple IT systems and has experience of working within a similar environment. **What we offer:** Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. **Benefits you’ll receive:**and check out the **what we offer** tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.