Integrated Urgent Care Operations Manager for Service Delivery CV-Library Integrated Urgent Car[...]

Scienceabode; Ashford; Hybrid; GBP 41,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking an experienced Operations Manager for its Integrated Urgent Care division in Ashford, England. The role entails providing strong leadership, ensuring high-quality service delivery, and improving patient outcomes. The ideal candidate is experienced in operational management, capable of leading complex teams, and committed to enhancing service quality. This position offers competitive salary and benefits with opportunities for professional growth in a supportive environment.

Benefits

NHS Pension Scheme

Generous annual leave

Flexible working options

Ongoing learning and development opportunities

Free 24/7 independent counselling service

Qualifications

• Experienced in operational management within a complex environment.
• Confident leading and managing teams, including remote workforces.
• Skilled in using performance data to drive improvement.

Responsibilities

• Provide strong leadership across urgent care services.
• Ensure performance and quality standards are met.
• Use operational data to drive performance improvement.

Skills

Leadership

Problem-solving

Communication

Resilience

Performance data analysis

Job description

Operations Manager – Service Delivery (Integrated Urgent Care)

About the Role

We’re looking for a confident, resilient and hands on Operations Manager – Service Delivery to join our Integrated Urgent Care (IUC) division. This is a pivotal leadership role, responsible for overseeing the day‑to‑day delivery of urgent care services across NHS 111, Clinical Assessment Services and face‑to‑face provision.

Reporting into the Head of Service Delivery, you’ll lead through a team of Team Managers, providing clear direction, strong governance and visible leadership across services. You’ll play a key role in stabilising performance, driving consistency and ensuring our services meet contractual, quality and performance standards, while always keeping patient experience and safety at the forefront.

This is a hands‑on, service‑led role, suited to someone who can confidently manage complexity, challenge constructively and bring clarity, structure and pace to service delivery. You’ll work closely with clinical, quality, people and system partners to continuously improve outcomes for our patients and colleagues.

What You’ll Be Doing

• Providing strong, visible leadership across Integrated Urgent Care services, with a regular on‑site presence
• Leading and supporting Team Managers to deliver safe, effective and high‑quality services
• Ensuring contractual, performance and quality standards are consistently met across all services
• Using operational data and reporting to drive performance improvement and maintain tight governance
• Taking ownership of service delivery challenges, addressing performance, conduct and capability issues where required
• Working closely with clinical leads, quality teams and senior colleagues to deliver service improvements and new pathways
• Managing operational rotas and budgets, balancing people, quality, performance and financial priorities
• Representing IC24 at external meetings and building effective relationships across the Integrated Care System
• Participating in the IC24 on‑call rota as required

About You

You’re a strong, credible operational leader who brings confidence, resilience and clarity to complex service environments. You’re comfortable setting expectations, driving performance and accountability, while remaining supportive, fair and people‑focused.

We’re looking for someone who is:

• Experienced in an operational management role within a complex, fast‑paced environment
• Confident leading managers and multi‑layered teams, including remote workforces
• Highly operational, process‑driven and able to bring structure across multiple service strands
• Skilled at using performance data to drive improvement and decision‑making
• Calm under pressure, resilient and decisive, with strong problem‑solving skills
• An effective communicator who can build relationships and influence at all levels
• Passionate about service delivery, quality and patient experience
• Experienced within healthcare, urgent care or public services or able to demonstrate strong transferable leadership skills from a commercial or non‑healthcare operational background

Why IC24?

IC24 is a not‑for‑profit NHS primary care social enterprise delivering innovative urgent and primary care services across the South East of England. Every pound we make is reinvested into our services, our people and the communities we serve.

• A values‑led organisation focused on innovation, care, respect and excellence
• The opportunity to make a real impact on urgent care delivery and patient outcomes
• A supportive senior leadership team with a strong focus on quality and governance
• Opportunities to influence service design, improvement and system working
• A culture that values clarity, accountability and strong leadership

Additional Information

Location: Ashford, Ipswich or Norwich

Hours: 37.5 hours per week with flexibility for unsociable hours including evenings, nights, weekends and bank holidays

DBS: Enhanced DBS check with barred list checks required

Benefits:

• Annual Salary up to £49,016.29 per annum DOE
• NHS Pension Scheme
• Generous annual leave entitlement plus bank holidays
• Flexible and hybrid working options
• Ongoing learning and development opportunities
• Free 24/7 independent counselling service
• Access to Blue Light Card and NHS Discount Schemes
• Membership to our reward and discount platform

Ready to Make a Difference?

If you’re an experienced Operations Manager with a passion for service delivery, strong leadership and improving urgent care services, we’d love to hear from you.

We celebrate brave ideas and brave people.

Visit (url removed) to apply.

Equal Opportunities & Safeguarding

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under‑represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team