Insurance Support Administrator

Arch Capital; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An insurance services provider in Manchester is seeking an Insurance Support Administrator. The role involves providing administrative support within the National Underwriting Hub, handling customer inquiries related to Motor Insurance, and participating in ongoing training. Ideal candidates will be proactive and able to manage varying workloads effectively. This position offers hybrid working arrangements.

Qualifications

• Administrative support to National Underwriting Hub required.
• Experience managing high volumes of work and ensuring accuracy.
• Ability to seek out data and feedback process improvements.

Responsibilities

• Provide administrative support to the National Underwriting Hub.
• Manage phone calls from customers/brokers for Motor Insurance Database enquiries.
• Monitor and manage queried items of work to completion.

Skills

Administrative support

Customer service

IT system processing

Proactive communication

Job description

.Insurance Support Administrator page is loaded## Insurance Support Administratorremote type: Hybrid Workinglocations: Manchester, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R25\_1136With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.The primary responsibility of the role is to provide administrative support to the National Underwriting Hub, ensuring that everything runs smoothly and efficiently. This involves working in a professional manner and adhering to agreed policies and procedures as well as our company values.An important part of the role is collaboration with various teams within the National Underwriting Hub, working together to support continuous improvement and automation.· Provide administrative support to the National Underwriting Hub. Key areas include a variety of IT system processing activities and managing phone calls from customers/brokers to assist with Motor Insurance Database enquiries. · Effectively manage high volumes of work, ensuring accuracy and efficiency while adapting to tasks with differing service levels. · Utilise a proactive approach to obtain additional data, where there may be gaps in information. Continuously monitor and manage queried items of work through to completion.· Undertake initial and ongoing training to ensure the highest quality is maintained on current and new activities, increasing knowledge and skills. · Seek out and feedback process improvements, adopting a continuous improvement mindset. · Work with colleagues, and other members of the UK Regional Division, to deliver automation of tasks, wherever possible.If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our to share your preferences directly with Arch’s Talent Acquisition team.14101 Arch Europe Insurance Services Ltd