Insurance Complaints Specialist - Hybrid London

MS Amlin; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance provider is seeking a Complaints Handler in London to manage and resolve customer complaints with a focus on compliance and client satisfaction. Key responsibilities include thorough investigations, effective communication, and continuous improvement initiatives. This role requires prior experience in a regulated environment, strong analytical skills, and a passion for excellent customer service. The position offers a competitive salary, performance bonus, and promotes a hybrid working model for flexibility.

Benefits

Competitive salary

Performance-related bonus

Hybrid working model

Qualifications

• Prior experience in a regulated operating environment, ideally in complaints handling.
• Strong knowledge of legislation concerning complaints.
• Experience in the Insurance industry.

Responsibilities

• Investigate and resolve complaints, liaising with relevant teams.
• Prepare written responses ensuring compliance with standards.
• Conduct root cause analysis to improve client experience.

Skills

Customer service skills

Analytical skills

Problem-solving

Job description

A leading insurance provider is seeking a Complaints Handler in London to manage and resolve customer complaints with a focus on compliance and client satisfaction. Key responsibilities include thorough investigations, effective communication, and continuous improvement initiatives. This role requires prior experience in a regulated environment, strong analytical skills, and a passion for excellent customer service. The position offers a competitive salary, performance bonus, and promotes a hybrid working model for flexibility.