Infrastructure Support Engineer

Practice Plus Group; Colchester; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking an Infrastructure Support Engineer to join their team. This full-time role involves building and supporting Windows Server estates, managing Active Directory, and providing support for Microsoft 365 in a collaborative environment. The ideal candidate will have strong customer focus, analytical skills, and technical experience in VMware, Cisco, and Azure settings. This position offers a competitive salary and opportunities for professional development.

Benefits

Discounts on shopping and leisure activities

Career coaching and personal development support

24/7 employee assistance helpline

Qualifications

• Customer-focused approach required.
• Strong analytical skills with attention to detail.
• Experience with ITIL principles and Service Desk environments.
• Technical expertise in Windows Server and Active Directory.

Responsibilities

• Build, configure, and support Windows Server estate.
• Manage Active Directory - user/groups, DNS, GPOs.
• Provide Microsoft 365 support and administration.
• Handle Cisco Networking tasks for Layer 2 and Layer 3.
• Setup and configure Azure IAAS.
• Participate in on-call rota once every four weeks.

Skills

Customer focused

Analytical approach

Understanding of ITIL principles

Previous experience in a Service Desk Environment

Technical Skills - VMware vSphere

Microsoft Windows Server

Active Directory

CISCO Switching & Routing

Tools

Windows Server

Microsoft 365

Cisco Networking

Azure IAAS

Job description

About The Role

We have an exciting opportunity for a Infrastructure Support Engineer to join our team.

Hours

Monday - Friday; core office hours

Salary

This position is full time, you’ll receive an annual salary up to £45,000 per annum - depending on experience.

Location

Office based with some flexibility - Brunel Court, Colchester Business Park, Colchester, Essex.

How will we support you?

• Robust Induction
• Everybody has career coaching conversations to support personal and professional growth with access to higher learning and training opportunities
• Our bespoke Learning Management System to address your learning needs

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

#LI-PW1

What you’ll be doing

As an Infrastructure Support Engineer, your responsibilities will vary. You will

• Build, configure and support Windows Server estate
• Active Directory Management – User / Groups, DNS, GPOs
• Microsoft 365 Support and Administration – Exchange, SharePoint, Teams and One Drive
• Entra ID Support and Administration – Hybrid Environment
• Cisco Networking Knowledge – Layer 2 (switch setup and configuration) and Layer 3
• Azure IAAS Setup and configuration
• Endpoint Management – Asset / Configuration Management, Software Deployment, Patching
• Actively partake in project work and tasks as and when required.
• Partake in on‑call rota, one week in four.

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn’t stop there… we also offer:

• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it

What we’ll look for in you

Practice Plus Group is the UK’s leading independent provider of NHS services to patients in Secure Environments – prisons, immigration removal centres (IRCs) and non‑custodial services, and Integrated Urgent Care - NHS 111, Out‑of‑Hours (OOH) and Clinical Assessment Centres (CAS).

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

We offer a very rewarding and fulfilling career to healthcare professionals in primary care. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.

Experience required

• Customer focused
• Analytical approach with close attention to detail
• Understanding of ITIL principles and comprehensive knowledge of internal processes
• Previous experience of working in a Service Desk Environment
• Technical Skills – VMware vSphere, Microsoft Windows Server, Active Directory, CISCO Switching & Routing (and more, please refer to JD)