Information Technology Operations Manager

EG On The Move LTD.; Blackburn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail operation company in Blackburn is looking for a Forecourt Retail Operations IT Manager. In this role, you will oversee the integrity and performance of POS systems across the UK estate, acting as a liaison with technology suppliers. The successful candidate will need experience in retail operations management and strong knowledge of POS systems. The role offers excellent benefits including discounts, life insurance, and a supportive work environment.

Benefits

Bonus Incentive

15% Food to Go Discounts

Free on-Site Parking

On site Prayer and Ablution Facilities

Employee Assistance program

Support for mental and financial wellbeing

Life Insurance

Legal Assistance

Retail Discounts

Salary Sacrifice Pension

Qualifications

• Proven experience in retail or forecourt operations management.
• Strong knowledge of POS and PFS retail systems, including pricing and promotions.
• Experience managing third-party technology suppliers.

Responsibilities

• Maintain integrity, configuration, and performance of retail systems.
• Act as the primary liaison with the POS supplier for system developments.
• Oversee testing activities to ensure operational readiness.

Skills

Retail operations management

POS systems knowledge

Problem-solving skills

Job description

We are looking for a Forecourt Retail Operations IT Manager to take ownership of our POS and back-office retail systems across the UK estate. In this role, you will act as the key operational liaison with system suppliers, overseeing developments, upgrades, and enhancements to ensure they meet business and operational requirements.

You will be responsible for maintaining system integrity, performance, and governance, as well as supporting stores during rollouts, upgrades, and operational changes. This role also involves monitoring system performance, driving continuous improvement, and staying up-to-date with forecourt retail technology trends.

What you’ll do:

• Own and maintain the integrity, configuration, and performance of forecourt retail and POS/BOS systems across the UK estate.
• Act as the primary operational liaison with the POS supplier, overseeing system developments, enhancements, defect resolution, and roadmap alignment.
• Review, approve, and govern system updates, ensuring changes are appropriately assessed, tested, and fit for operational use before release.
• Oversee system testing activities, including test planning, coordination, validation, and sign-off to ensure changes meet business and operational requirements.
• Ensure effective support and enablement of stores during system rollouts, upgrades, and operational changes.
• Work closely with Buying, Retail Operations, Finance, Field Operation Teams and external partners to ensure the forecourt retail systems align with business objectives and compliance requirements.
• Maintain governance over system documentation, processes, and controls related to forecourt retail operations.
• Pro-actively Monitor system performance and operational feedback, driving continuous improvement and risk mitigation.
• Stay informed of industry trends, regulatory changes, and advancements in forecourt retail technology.

What’s in it for you?

Whether you're looking to build a long-term career as we expand across the UK or seeking a job with top benefits, we've got you covered:

• Bonus Incentive
• 15% Food to Go Discounts – Greggs, Starbucks, Subway, Popeyes, Chaiiwala & Sbarro
• Free on-Site Parking
• On site Prayer and Ablution Facilities
• Employee Assistance program
• Support for mental and financial wellbeing
• Life Insurance
• Legal Assistance
• Retail Discounts
• Salary Sacrifice Pension

What we are looking for:

• Proven experience in retail or forecourt operations management, with strong knowledge of POS and PFS retail systems, including functionality, pricing, promotions, and site-level controls.
• Demonstrated experience managing third-party technology suppliers, including oversight of system development, issue resolution, and delivery timelines.
• Experience overseeing system change and release management, including requirements definition, testing coordination, validation, and approval of updates.
• Strong problem-solving and decision-making skills, with the ability to manage complex operational and technical issues.

Be a part of it:

As EG On the Move grows, we’re excited to welcome talented individuals to our team. We are about building a workplace where expertise and growth come together. Here, your skills matter, and you’ll have the opportunity to make a real impact. Join us and be part of something meaningful!

Please note that this role requires a successful DBS check, which will be fully funded by EG On The Move.