Independent Living Officer

Thinkross; United Kingdom; On-site; GBP 22,000 - 28,000; Part time

Job summary

A not-for-profit organization in the United Kingdom is seeking a proactive individual to support independent living schemes across Daventry. This role involves assisting vulnerable customers, engaging with various stakeholders, and handling tenancy issues. Ideal candidates will possess strong customer service and problem-solving skills. Great benefits and a supportive culture await you in this 12-month contract position.

Benefits

Private healthcare options

Mileage allowance

Pension scheme

Discount schemes

Health and well-being emphasis

Qualifications

• Proactive and compassionate individual needed to support independent living schemes.
• Experience in liaising with customers and agencies preferred.

Responsibilities

• Assist vulnerable customers across Daventry with housing support.
• Engage with partners and direct customers to support services.
• Handle tenancy issues and promote community engagement activities.

Skills

Problem-solving skills

Housing law knowledge

Customer focus

Job description

Supporting Futures – Independent Living Schemes

We’re looking for a proactive and compassionate individual to support our Independent Living Schemes as part of our Communities Service on a 12‑month fixed‑term contract. Join us in delivering Great Places, Great Services, and Great Tomorrows.

You will assist in delivering a broad range of services to our most vulnerable customers across Daventry. Your practical knowledge and problem‑solving skills will help provide a customer‑focused approach.

You will engage with customers, external agencies, partners, and the wider business, signposting customers to the appropriate support services.

Expect challenges that will use your housing law knowledge and customer focus when dealing with anti‑social behaviour, tenancy issues, property viewings, and sign‑ups for new customers.

A Few Key Points From Our Role Profile

• Signpost customers to the FHG tenancy support team for money advice or third‑party agency support where appropriate.
• Consult with customers regarding proposed works on schemes, ensuring their views are considered and encouraging engagement with activities that may affect their home.
• Liaise with the Communities Team where action is required and respond to unacceptable or anti‑social behaviour affecting the wider community.
• Support Community Housing Officers in collating evidence for necessary action.
• Promote community engagement activities by supporting community groups and events in communal areas/centres.
• Program and install enhanced or upgraded Telecare or Assistive Technology for Futures customers.
• Attend to faulty Telecare equipment during normal working hours across the Group.

Futures Who?

We are a highly successful, independent, not‑for‑profit organisation providing homes and support for thousands across the Midlands. Our motto is “Great places, great services, great tomorrows”. We are Investors in People Platinum and our people love working here.

Benefits

Successful candidates will join a dynamic organisation with an amazing culture, competitive benefits including private healthcare options, mileage, a fantastic pension scheme, discount schemes, and a strong emphasis on health and well‑being.

Who we are

At Futures, we foster a positive, ‘can‑do’ culture that supports our people to achieve fantastic results. Every team member helps realise our vision of great places, great services, and great tomorrows for people and communities across the East Midlands. We invest in people, providing the skills, tools, and flexibility needed to do a great job.

Seniority Level

• Entry level

Employment Type

• Contract

Job Function

• Other

Industry

• Individual and Family Services