Income Management Officer - Arrears (Hybrid)

ExtraCare Charitable Trust; Coventry; Hybrid; GBP 30,000; Full time

Job summary

A community-focused charity in Coventry is looking for an Income Management Officer - Arrears to join their dedicated team. The role involves preventing arrears, collecting outstanding debts and liaising with residents. Ideal candidates will possess experience in account reconciliation and strong Excel skills. Join us in promoting better lives for older people while enjoying benefits like hybrid working and 25 days annual leave.

Benefits

Hybrid/flexi-working model

25 days annual leave, plus bank holidays

Enhanced maternity & paternity allowance

Up to 9% employer pension contribution

Eligible for Blue Light Card discounts

Attendance reward

Free life insurance

Cycle2work scheme

Employee assistance programme

Free use of on-site gyms

Qualifications

• Experience of working in an account reconciliation environment.
• AAT qualification or experience of double-entry bookkeeping.
• Advanced Excel skills, able to interpret and analyse data from spreadsheets.
• Experience of dealing directly with the public and delivering high quality customer care.

Responsibilities

• Take action to prevent arrears and recover debts.
• Collect outstanding arrears through communication with residents.
• Provide advice on rent arrears with Welfare Benefits Advisors.
• Liaise with residents and their representatives concerning Income Management.
• Establish sustainable repayment arrangements from residents.

Skills

Experience in account reconciliation

AAT qualification or experience in double-entry bookkeeping

Advanced Excel skills

High quality customer care

Job description

A community-focused charity in Coventry is looking for an Income Management Officer - Arrears to join their dedicated team. The role involves preventing arrears, collecting outstanding debts and liaising with residents. Ideal candidates will possess experience in account reconciliation and strong Excel skills. Join us in promoting better lives for older people while enjoying benefits like hybrid working and 25 days annual leave.