Incident Coordinator & Scheduler - Wholesale Service Desk

South East Water Limited; Snodland; On-site; GBP 31,000; Full time

Job summary

A regional water utility is seeking an Incident Coordinator to facilitate effective operations and support the team. The role involves managing incident communications, ensuring compliance with regulatory standards, and providing guidance to staff. Applicants should possess strong organisational and communication skills, alongside 4 GCSEs including Maths and English. The position offers a competitive salary and a generous benefits package, emphasizing the importance of diversity and inclusion in the workplace.

Benefits

Excellent Stakeholder pension scheme

5 weeks holiday plus bank holidays

Paid volunteering days

Health cash plan

Cycle to work scheme

Qualifications

• Strong organisational and communication skills.
• Ability to work as part of a team under pressure in a fast-paced environment.
• Operational background with knowledge of specific tools.

Responsibilities

• Liaise with field staff and control room during incidents.
• Manage updates on the interruption portal and customer communications.
• Ensure compliance with regulatory industry and company standards.

Skills

Strong organisational skills

Communication skills

Customer service skills

Ability to work under pressure

Education

4 GCSE's including Maths and English

Tools

Maximo

Business Objects

Hi affinity GIS/Geofield

Job description

A regional water utility is seeking an Incident Coordinator to facilitate effective operations and support the team. The role involves managing incident communications, ensuring compliance with regulatory standards, and providing guidance to staff. Applicants should possess strong organisational and communication skills, alongside 4 GCSEs including Maths and English. The position offers a competitive salary and a generous benefits package, emphasizing the importance of diversity and inclusion in the workplace.