Inbound Customer Service Advisor - Training & Growth

Firstsource Solutions Ltd; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent customer service provider in Birmingham is seeking a Customer Service Advisor for a permanent role. You'll handle customer inquiries and requests while maintaining high service standards. The position offers a competitive hourly rate of £12.33, comprehensive training, and development opportunities. Candidates should possess patience, strong communication skills, and the ability to work well under pressure. This is a fantastic opportunity to start or advance a career in customer service.

Benefits

Competitive salary

Overtime opportunities

Performance incentives

Company pension

Additional annual leave

Discounts at various shops

Qualifications

• Great communication skills to assist customers effectively.
• Ability to manage multiple tasks and systems competently.
• A focus on delivering exceptional customer service.

Responsibilities

• Be the first point of contact for customers.
• Handle a variety of queries and requests.
• Deliver excellent service with clear solutions.

Skills

Patience

Empathy

Strong communication skills

Confidence using computer systems

Ability to build rapport

Work well under pressure

Job description

A prominent customer service provider in Birmingham is seeking a Customer Service Advisor for a permanent role. You'll handle customer inquiries and requests while maintaining high service standards. The position offers a competitive hourly rate of £12.33, comprehensive training, and development opportunities. Candidates should possess patience, strong communication skills, and the ability to work well under pressure. This is a fantastic opportunity to start or advance a career in customer service.