In-Office Contact Centre Sales Advisor – Chorley

Chorley Group; Chorley; On-site; GBP 28,000 - 33,000; Full time

Job summary

A family-run business is looking for customer-focused individuals to join their contact centre team in Chorley. Candidates will manage digital enquiries, build relationships, and provide top-tier customer service. A basic salary of £28,000 per year is offered along with training, support, and various benefits like health assurance and company discounts. This role demands excellent communication skills and the ability to work under pressure, making it ideal for those passionate about customer care.

Benefits

29 days holiday including bank holidays

Company pension

Cycle scheme

Life assurance

Health benefits

Company discounts

Qualifications

• Confident and friendly telephone manner required.
• Experience in telephone or digital customer contact is an advantage.
• Understanding of great customer service principles.

Responsibilities

• Manage digital enquiries timely and professionally.
• Assess client needs and route enquiries appropriately.
• Build relationships with colleagues and clients.
• Handle objections and manage client expectations.

Skills

Excellent communication skills

Strong listening skills

Ability to prioritize tasks

Experience in customer contact

Job description

A family-run business is looking for customer-focused individuals to join their contact centre team in Chorley. Candidates will manage digital enquiries, build relationships, and provide top-tier customer service. A basic salary of £28,000 per year is offered along with training, support, and various benefits like health assurance and company discounts. This role demands excellent communication skills and the ability to work under pressure, making it ideal for those passionate about customer care.