IMPORT operations Coordinator

HR GO Driving; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A logistics and transport company in the United Kingdom seeks an experienced Import Operations professional. This role involves managing the entire import process, ensuring compliance and efficiency while also liaising with carriers and customers. The ideal candidate has strong organizational and communication skills, knowledge of freight forwarding systems, and the ability to work under pressure. This position offers an opportunity to make a significant impact on operational success and profitability.

Qualifications

• Proven track record in managing the import process from pre-alert to release.
• Knowledge of freight forwarding systems and customs clearance.
• Ability to manage multiple tasks effectively and meet deadlines.

Responsibilities

• Manage the import process ensuring compliance and efficiency.
• Send invoices and ensure correct tariff application.
• Verify purchase invoices and handle discrepancies.
• Maintain email communications with customers and carriers.

Skills

Previous experience in import operations

Familiarity with customs clearance processes

Attention to detail

Excellent communication skills

Organizational skills

Proficiency in Microsoft Office

Ability to work under pressure

Tools

CNS

Destin8

Topaz system

Job description

We are seeking an experienced Import Operations professional to manage the end-to-end import process, ensuring compliance, accuracy, and efficiency. You will work closely with carriers, hauliers, and customers to deliver exceptional service and maintain profitability.

Key Responsibilities

• Manage the import process from pre-alert to release using the in-house Topaz system
• Send invoices to UK importers prior to shipment arrival, ensuring correct tariff application
• Enter cost estimates on all jobs within the correct accounting month
• Verify purchase invoices upon receipt; approve accurate invoices for payment and dispute discrepancies
• Close files after confirming all charges/costs and achieving maximum profitability
• Answer telephone calls promptly and professionally
• Obtain carrier exchange rates and update the system accordingly
• Book deliveries with hauliers and monitor any port health holds where applicable
• Manage email communications with customers, hauliers, and warehouses
• Handle releases on CNS and Destin8 systems as required
• Ensure clearance instructions are passed to the clearance team in a timely manner

Skills & Experience

• Previous experience in import operations and familiarity with customs clearance processes
• Knowledge of CNS, Destin8, and freight forwarding systems
• Strong attention to detail and ability to manage multiple tasks
• Excellent communication and organizational skills
• Proficiency in Microsoft Office
• Ability to work under pressure and meet deadlines

For more details and information please contact Michelle Ings, HRGO recruitment 01708 220023 or email [e-mail]