ILS Manager - Security-Cleared Lead

Cyber Security training courses; Watford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A national security provider located in Watford is seeking an ILS Manager to oversee service delivery and manage a team dedicated to enhancing customer service excellence. The position requires strong leadership skills and the ability to implement ILS strategies within a complex Managed Service. Candidates must be able to obtain DV Security Clearance, having lived in the UK for 10+ years. This role offers a competitive salary, benefits, and a chance to contribute to national security initiatives.

Benefits

Competitive salary

10% on target bonus

Pension scheme with contributions

On-call allowance

25 days annual leave

Flexible benefits

World-class training and development

Enhanced family leave

Private GP appointments

Paid carer's leave

Discounted broadband and mobile packages

Retail discounts

Qualifications

• Strong collaborative leadership skills to manage ILS activities.
• Ability to create and manage documentation supporting ILS interventions.
• Technically current in various technologies related to Managed Service.

Responsibilities

• Manage and maintain ILS activities within the managed service.
• Lead the development and execution of ILS strategies.
• Oversee customer service delivery and issue resolution.

Skills

Service Delivery

Issue Resolution

Stakeholder Management

Quality Assurance

Decision Making

Education

ITIL V4 Foundation or working towards accreditation

Tools

ILS Accreditations/Courses

Obsolesce Management

Reliability, Availability and Maintainability

Supportability Engineering

NSN Training

Job description

A national security provider located in Watford is seeking an ILS Manager to oversee service delivery and manage a team dedicated to enhancing customer service excellence. The position requires strong leadership skills and the ability to implement ILS strategies within a complex Managed Service. Candidates must be able to obtain DV Security Clearance, having lived in the UK for 10+ years. This role offers a competitive salary, benefits, and a chance to contribute to national security initiatives.