Hypercare Auditor

Marston Holdings Limited; Castleton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading judicial services company in the UK is looking for a Hypercare Auditor to ensure compliance and quality in enforcement operations. This role involves conducting detailed audits and reviews of Enforcement Agent activities, with a focus on maintaining high standards of conduct and regulatory adherence. The ideal candidate will have strong analytical skills, experience in a regulated environment, and the ability to provide expert insights. A commitment to continuous improvement and a collaborative approach are essential.

Qualifications

• Proven experience in conducting audits in a regulated environment.
• Strong understanding of compliance requirements and legal frameworks.
• Ability to interpret policies and produce evidence-based reports.

Responsibilities

• Conduct detailed desk-based audits of Enforcement Agent cases.
• Review body-worn video footage for compliance.
• Produce high-quality audit reports with actionable recommendations.
• Support investigations and maintain audit records.
• Prepare management information reports for oversight.

Skills

Conduct audits

Compliance reviews

Analytical skills

Stakeholder engagement

Education

Professional qualifications in audit or compliance

Tools

Data analysis tools

Job description

Hypercare Auditor

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

About the Role

We are seeking a highly skilled Hypercare Auditor to join our Enforcement Auditing Department. This is a specialist role responsible for delivering in‑depth audits of Enforcement Agent activity, ensuring the highest standards of compliance, professionalism, and regulatory adherence.

You will play a critical role in safeguarding organisational standards by conducting detailed desk‑based audits and comprehensive reviews of body‑worn video (BWV) footage. Acting as a subject matter expert, you will provide authoritative insight, identify risks, and support continuous improvement across enforcement operations.

Key Responsibilities

• Conduct detailed desk‑based audits of Enforcement Agent cases to ensure compliance with policies, procedures, contractual obligations, and legislation.
• Review and analyse body‑worn video footage to assess conduct, behaviour, decision‑making, and adherence to professional standards.
• Identify, document, and escalate instances of non‑compliance, misconduct, or training needs in a timely and appropriate manner.
• Produce high‑quality, evidence‑based audit reports with clear findings, risk assessments, and actionable recommendations.
• Provide expert advice and guidance to Enforcement Agents, managers, and operational teams on audit outcomes and compliance issues.
• Analyse audit data to identify trends, emerging risks, and training needs, contributing to strategic compliance initiatives.
• Support the investigation and resolution of complaints, disputes, and escalations through detailed audit evidence and analysis.
• Maintain accurate audit records, ensuring strict compliance with data protection, confidentiality, and information governance requirements.
• Prepare management information (MI) reports, including trend analysis and risk insights, to support operational oversight and strategic decision‑making.

Additional Responsibilities

• Assist with complex investigations, regulatory reviews, and ad hoc audits as required.
• Represent the audit function during internal and external inspections, reviews, and compliance checks.
• Support the implementation and validation of corrective actions following compliance breaches.
• Contribute to the development of audit methodologies, tools, and quality assurance frameworks.
• Maintain up‑to‑date knowledge of relevant legislation, regulatory changes, and industry best practice.
• Participate in team meetings, workshops, and continuous improvement initiatives.

About You

You will be an experienced compliance or audit professional with strong analytical skills and the confidence to provide expert, objective judgments in a regulated environment.

Essential Experience & Skills

• Proven experience conducting audits, compliance reviews, quality assurance checks, or investigations in a highly regulated setting.
• Strong understanding of professional conduct, behavioural standards, legal frameworks, and compliance requirements.
• Experience reviewing complex case files, reports, or recorded evidence and producing clear, evidence‑based conclusions.
• Ability to interpret and consistently apply policies, procedures, and legislation.
• Excellent analytical, reporting, and stakeholder engagement skills.

Desirable Qualifications & Knowledge

• Professional qualifications in audit, compliance, or investigations (e.g. CIA, CISA, ICA).
• Knowledge of enforcement operations and relevant regulatory frameworks.
• Experience reviewing body‑worn video footage.
• Familiarity with risk assessment methodologies and quality assurance standards.
• Strong IT skills, including audit systems and data analysis tools.

Why Join Us?

This is an opportunity to play a key role in upholding standards, mitigating risk, and driving continuous improvement within a critical operational function. You’ll work alongside experienced professionals and have a direct impact on compliance, governance, and organisational integrity.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.