Hybrid Vehicle Helpdesk Engineer (German/English)

Msx International; Colchester; Hybrid; GBP 29,000 - 31,000; Full time

Job summary

A global automobile services company is seeking a Vehicle Specialist Helpdesk Engineer to join their Ford team in Colchester. The role requires liaising with dealership personnel, resolving customer enquiries, and requires a strong background in engineering or automotive fields. Candidates must be fluent in both German and English. The position offers a 12-month fixed contract with a hybrid working model, starting at £29,000 annually after probation increasing to £31,000.

Qualifications

• Strong problem-solving skills.
• Fluent in written and oral German and English.
• Customer-oriented focus.

Responsibilities

• Liaise with dealership personnel at all levels.
• Record data into a computer system.
• Participate in training and product information exchange.
• Write and circulate data to other Helpline Engineers.

Skills

Problem-solving skills

Customer orientation

Fluent in German

Fluent in English

Education

Engineering or automotive background

Tools

Computer literate

Job description

A global automobile services company is seeking a Vehicle Specialist Helpdesk Engineer to join their Ford team in Colchester. The role requires liaising with dealership personnel, resolving customer enquiries, and requires a strong background in engineering or automotive fields. Candidates must be fluent in both German and English. The position offers a 12-month fixed contract with a hybrid working model, starting at £29,000 annually after probation increasing to £31,000.