Hybrid Tech Support & Customer Care Specialist

Appello Careline Limited; Norwich; Hybrid; GBP 25,000; Full time

Job summary

A customer service organization based in Norwich is seeking a Contact Centre Representative to deliver outstanding customer experiences. In this role, you will be responsible for engaging with customers, resolving technical issues, and ensuring satisfaction through effective communication. The job offers a salary of £24,004.50 per annum, hybrid working options, and perks including annual leave, discounts, and a pension scheme. Ideal candidates will have customer service experience and a desire to help the community.

Benefits

231 hours annual leave holiday

Discounts on groceries, shopping, and more

24/7 employee assistance programme

Family and friends' discounts

Pension Scheme with company match

Free on-site parking

Qualifications

• Experience in a customer-facing role, especially as a technical advisor.
• Ability to meet KPIs and SLAs in a target-driven environment.

Responsibilities

• Provide exceptional service and support to customers.
• Resolve technical issues and identify additional customer needs.
• Respond to emails and take inbound and outbound customer calls.

Skills

Customer service experience

Empathy

Target-driven

Strong communication skills

Education

Good general standard of education

Further education advantageous

Job description

A customer service organization based in Norwich is seeking a Contact Centre Representative to deliver outstanding customer experiences. In this role, you will be responsible for engaging with customers, resolving technical issues, and ensuring satisfaction through effective communication. The job offers a salary of £24,004.50 per annum, hybrid working options, and perks including annual leave, discounts, and a pension scheme. Ideal candidates will have customer service experience and a desire to help the community.