Hybrid Service Operations Coordinator

Johnson Controls Inc.; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading global company based in Manchester seeks a Customer Experience Coordinator. In this hybrid full-time role, you'll manage engineer scheduling, liaise with clients, and ensure seamless operations. Ideal candidates will have customer service experience, strong communication skills, and proficiency in PC applications. Join a supportive team with competitive salary, generous leave, and numerous career development opportunities.

Benefits

Competitive salary

25 days annual leave

Pension plan

Employee assistance program

Referral scheme

Exclusive discounts

Career development opportunities

Free onsite parking

Casual attire on Fridays

Qualifications

• At least 1 year of customer service experience.
• Excellent communication skills—written and verbal.
• Strong multitasking and time management abilities.
• High attention to detail and urgency.
• Confident decision-making and problem-solving skills.

Responsibilities

• Coordinate engineer appointments and manage dynamic diaries.
• Communicate with customers to confirm schedules and resolve queries.
• Order parts and secure purchase orders.
• Navigate multiple customer portals and internal systems.
• Collaborate with Service Managers to optimize engineer productivity.
• Liaise with Sales, Billing, and Subcontractors.

Skills

Customer service experience

Communication skills

Multitasking

Time management

Attention to detail

Decision making

Problem-solving

PC applications proficiency

Job description

A leading global company based in Manchester seeks a Customer Experience Coordinator. In this hybrid full-time role, you'll manage engineer scheduling, liaise with clients, and ensure seamless operations. Ideal candidates will have customer service experience, strong communication skills, and proficiency in PC applications. Join a supportive team with competitive salary, generous leave, and numerous career development opportunities.