Hybrid Service Desk Analyst – Remote Support

Ricoh Europe PLC.; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company is seeking a Service Desk Analyst to provide first-line support while managing service requests. Located in Warrington, the position includes a flexible hybrid working policy, competitive salary, and comprehensive benefits. The ideal candidate should have excellent communication skills, technical knowledge of relevant software, and experience in customer service. This role emphasizes teamwork, proactive problem-solving, and a customer-centric approach in delivering high-quality service.

Benefits

Competitive holiday entitlement

Flexible retirement plan

Well-being schemes

Company car / car allowance

Cycle to work scheme

Qualifications

• Experience working in a fast-paced customer services department.
• Technical experience in providing remote support.
• Ability to develop good relationships with customers.

Responsibilities

• Provide first line logging and resolution of incidents.
• Maintain understanding of technologies used by customers.
• Engage in activities with technical teams to resolve incidents.

Skills

Excellent communication skills

Technical knowledge of software and hardware

Ability to prioritise work

Experience in customer service

ITIL framework awareness

Tools

Service management systems

Job description

A leading technology company is seeking a Service Desk Analyst to provide first-line support while managing service requests. Located in Warrington, the position includes a flexible hybrid working policy, competitive salary, and comprehensive benefits. The ideal candidate should have excellent communication skills, technical knowledge of relevant software, and experience in customer service. This role emphasizes teamwork, proactive problem-solving, and a customer-centric approach in delivering high-quality service.