Hybrid Housing Officer — Build Stronger Communities

Housing Diversity Network; Newbury; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing service provider is seeking a Housing Officer based in Newbury to provide excellent tenancy and neighbourhood management services. The role involves building relationships with residents and local authorities, ensuring compliance with regulations, and acting as a trusted contact for customers. Applicants should have experience in tenancy management and strong communication skills. This position offers flexible working, generous leave, and various wellbeing benefits.

Benefits

25 Days Holiday + Bank Holidays

Matched pension scheme up to 12%

Enhanced maternity/adoption pay

Wellbeing discounts

Flexible working options

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills.
• Collaborative approach with the ability to influence complex issues.
• Good knowledge of landlord services.
• Customer-first mindset with positive outcomes.

Responsibilities

• Deliver excellent tenancy and neighbourhood management services.
• Act as a trusted point of contact for customers.
• Build relationships with local authorities and community groups.
• Use data insights to improve services and ensure compliance.
• Support neighbourhood improvements and shape services.

Skills

Tenancy management

Relationship building

Data insights application

Communication skills

Customer-first mindset

Education

Professional membership (e.g. CIH)

Job description

A housing service provider is seeking a Housing Officer based in Newbury to provide excellent tenancy and neighbourhood management services. The role involves building relationships with residents and local authorities, ensuring compliance with regulations, and acting as a trusted contact for customers. Applicants should have experience in tenancy management and strong communication skills. This position offers flexible working, generous leave, and various wellbeing benefits.