Hybrid Customer Support Specialist - FinTech Growth

AJ Bell plc; Manchester; Hybrid; GBP 27,000; Full time

Job summary

A growing financial services firm in Manchester is seeking dedicated customer service professionals to join their telephone support team. This role involves answering customer queries and providing exceptional service. Ideal candidates will have strong communication skills and a professional telephone manner. The company offers career progression, training, and a hybrid working model, with a starting salary of £27,100 and several attractive benefits.

Benefits

Starting salary £27,100

25 days holiday, increasing up to 31 days

Pension schemes with matched contributions

Discretionary bonus scheme

Health Cash Plan

Free on-site gym

Employee Assistance Programme

Casual dress code

Qualifications

• Ability to demonstrate excellent customer service skills.
• Strong communication skills, both written and verbal.
• Previous experience in a call/contact centre role is desirable but not essential.

Responsibilities

• Answer questions and resolve queries via telephone.
• Take inbound calls and respond to incoming emails.
• Provide professional customer service in a timely manner.

Skills

Excellent customer service skills

Polite and professional telephone manner

Strong communication skills

Competent with Microsoft Word, Excel and Outlook

Ability to work under pressure

Patience and empathy

Job description

A growing financial services firm in Manchester is seeking dedicated customer service professionals to join their telephone support team. This role involves answering customer queries and providing exceptional service. Ideal candidates will have strong communication skills and a professional telephone manner. The company offers career progression, training, and a hybrid working model, with a starting salary of £27,100 and several attractive benefits.