Hybrid Customer Relations Specialist

Nationwide Building Society; Bolton; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading financial services organization in Bolton is seeking a Customer Relationships Manager. In this role, you will support customers face-to-face and remotely. With a hybrid working model, you'll develop rewarding relationships and assist customers in accessing financial products. Ideal candidates will have strong customer service skills and experience in a retail or financial setting. Join a firm that prioritizes employee growth and community impact.

Benefits

25 days holiday

Private medical insurance

Competitive pension

Performance related bonus

Training and development

Access to health and wellness options

Paid volunteering days

Qualifications

• Relevant experience in customer-focused roles.
• Experience in Financial Services or Retail industry.
• Ability to address holistic customer needs.

Responsibilities

• Support customers via face-to-face, phone, and video calls.
• Identify and meet customer needs using product knowledge.
• Guide vulnerable customers with specialist knowledge.

Skills

Customer service skills

Excellent verbal and written communication skills

Digital tools proficiency

Empathy and relationship building

Time management

Tools

Office/database applications

Job description

A leading financial services organization in Bolton is seeking a Customer Relationships Manager. In this role, you will support customers face-to-face and remotely. With a hybrid working model, you'll develop rewarding relationships and assist customers in accessing financial products. Ideal candidates will have strong customer service skills and experience in a retail or financial setting. Join a firm that prioritizes employee growth and community impact.