Hybrid Customer Experience & Service Coordinator

Johnson Controls; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global services company in Manchester is seeking a dedicated Customer Service Coordinator. This hybrid position requires a strong multitasker with a passion for delivering exceptional service. Responsibilities include scheduling appointments, communicating with customers, and collaborating with various teams to ensure smooth operations. The ideal candidate will possess at least a year of customer service experience, excellent communication skills, and a keen attention to detail. Competitive salary and generous leave are offered.

Benefits

Competitive Salary

25 days annual leave

Flexible working arrangements

Comprehensive benefits including pension plan

Exclusive Discounts

Qualifications

• At least 1 year of customer service experience required.
• Strong written and verbal communication skills are necessary.
• Proficiency in using multiple PC applications is a must.

Responsibilities

• Coordinate engineer appointments and manage schedules.
• Communicate with customers to confirm schedules.
• Support KPIs and report to the Planning Team Manager.

Skills

Customer service experience

Excellent communication

Multitasking

Time management

Attention to detail

Tools

GANT-based planning software

PC applications

Job description

A leading global services company in Manchester is seeking a dedicated Customer Service Coordinator. This hybrid position requires a strong multitasker with a passion for delivering exceptional service. Responsibilities include scheduling appointments, communicating with customers, and collaborating with various teams to ensure smooth operations. The ideal candidate will possess at least a year of customer service experience, excellent communication skills, and a keen attention to detail. Competitive salary and generous leave are offered.