Hybrid Card Production & Customer Relations Assistant

North East Ambition; Newcastle upon Tyne; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A public transport service provider is seeking a team member for their Card Production & Admin Team. This part-time role offers a flexible 20-hour work week and involves producing smartcards, handling customer enquiries, and managing essential admin tasks. Candidates should have NVQ Level 2 or equivalent, solid GCSEs in Maths and English, and experience in an office environment. The role includes generous benefits such as a pension scheme, annual leave, and free travel in Tyne and Wear.

Benefits

Generous pension scheme

28 days annual leave

Free travel in Tyne and Wear

Discounted travel with various rail operators

Access to health cash plan

Over 1000 high street discounts

Career development opportunities

Qualifications

• Educated to NVQ Level 2 or equivalent with solid GCSEs in Maths and English.
• Good understanding of the public transport network and ticketing schemes.
• Confident with a wide range of IT systems.

Responsibilities

• Produce smartcards and permits efficiently.
• Handle customer enquiries and refunds.
• Manage admin tasks like stock orders and invoices.

Skills

Good communication skills

Organizational skills

Experience in office environment

Familiarity with public transport systems

IT proficiency

Education

NVQ Level 2 or equivalent

GCSEs in Maths and English

Job description

A public transport service provider is seeking a team member for their Card Production & Admin Team. This part-time role offers a flexible 20-hour work week and involves producing smartcards, handling customer enquiries, and managing essential admin tasks. Candidates should have NVQ Level 2 or equivalent, solid GCSEs in Maths and English, and experience in an office environment. The role includes generous benefits such as a pension scheme, annual leave, and free travel in Tyne and Wear.