Hybrid Banking Support Specialist

Nationwide Building Society; Northampton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A national banking institution in Northampton seeks a Customer Service Consultant to provide expert guidance and support. The role requires handling complex financial queries, working 35 hours weekly between 8am-8pm. Applicants should possess excellent communication skills and a customer-centric approach. This position supports hybrid working, with an emphasis on team collaboration to enhance customer satisfaction. There are numerous opportunities for career progression and various employee benefits, including private medical insurance and a competitive pension.

Benefits

Private medical insurance

Competitive pension

Annual performance-related bonus

Training and development opportunities

Salary sacrifice scheme benefits

Life assurance

Paid volunteering days

Access to health and wellness options

Qualifications

• Strong empathy and resilience to interact effectively with customers.
• Ability to quickly identify and resolve customer issues.
• Proficiency in using software applications for customer interactions.

Responsibilities

• Provide expert guidance and support to customers.
• Solve complex financial queries and ensure customer satisfaction.
• Work collaboratively in a team to meet customer needs.

Skills

Empathy

Resilience

Communication

Critical thinking

Customer-centric approach

Software proficiency

Job description

A national banking institution in Northampton seeks a Customer Service Consultant to provide expert guidance and support. The role requires handling complex financial queries, working 35 hours weekly between 8am-8pm. Applicants should possess excellent communication skills and a customer-centric approach. This position supports hybrid working, with an emphasis on team collaboration to enhance customer satisfaction. There are numerous opportunities for career progression and various employee benefits, including private medical insurance and a competitive pension.