Hybrid Banking Customer Care Specialist

Santander UK plc.; Belfast; Hybrid; GBP 24,000; Full time

Job summary

A major banking institution in Belfast is seeking a Customer Service Advisor to provide exceptional customer service and assist with various banking transactions. The ideal candidate will have a passion for helping customers, effective communication skills, and the ability to work flexibly in a hybrid environment. This full-time role offers a starting salary of £24,000 along with a comprehensive benefits package.

Benefits

Starting salary of £24,000

£500 annual cash allowance for benefits

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Voluntary healthcare benefits at discounted rates

Pension contributions up to 12.5%

Employee discount platform access

Qualifications

• Passionate about delivering outstanding customer service.
• Ability to listen and communicate effectively with customers.

Responsibilities

• Act as the first point of contact for customers over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Update customer records.
• Help keep our customers and the bank safe.
• Build relationships and find solutions.
• Develop knowledge of services and products.

Skills

Outstanding customer service

Effective listening and communication

Ability to follow processes

Team working skills

Job description

A major banking institution in Belfast is seeking a Customer Service Advisor to provide exceptional customer service and assist with various banking transactions. The ideal candidate will have a passion for helping customers, effective communication skills, and the ability to work flexibly in a hybrid environment. This full-time role offers a starting salary of £24,000 along with a comprehensive benefits package.