Hybrid 2nd-Line IT Support Engineer | Technical Consultant

Wanstor Limited; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading IT solutions provider based in Greater London is seeking a Technical Consultant - 2nd line Support Engineer to manage IT operations for their clients. This role involves troubleshooting, user management, and ensuring the smooth functioning of network services. The ideal candidate should have experience in IT support, particularly in a Microsoft environment. Benefits include generous time off and opportunities for personal development.

Benefits

24 days annual leave increasing to 28

Paid personal development days

Paid volunteer days

Social events throughout the year

Qualifications

• At least 1-2 years of experience in IT support.
• Proficient in Windows 10 and Microsoft environment.
• Networking skills equivalent to CCNA or CompTIA A+.

Responsibilities

• Manage email services in Office 365 and Microsoft Exchange.
• Setup and configure Windows PCs and laptops.
• Maintain good customer relations and manage site visits.

Skills

IT support experience

Windows 10 support

Networking knowledge

Active Directory management

Troubleshooting skills

Education

Relevant Microsoft technical qualifications

ITIL knowledge

Tools

Microsoft Office 365

VMware

Job description

A leading IT solutions provider based in Greater London is seeking a Technical Consultant - 2nd line Support Engineer to manage IT operations for their clients. This role involves troubleshooting, user management, and ensuring the smooth functioning of network services. The ideal candidate should have experience in IT support, particularly in a Microsoft environment. Benefits include generous time off and opportunities for personal development.