HVAC Controls Apprentice Technician - Trane UK Ltd, Birmingham

Thermo King Corp.; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading climate solutions company in Birmingham is looking for an HVAC Controls Apprentice Technician. This role involves providing exceptional customer service and technical support while studying towards NVQ levels 2 and 3 in Refrigeration and Air Conditioning. Responsibilities include performing maintenance, diagnosing issues, and fostering strong customer relationships. The position offers a competitive salary and comprehensive training programs as part of a structured learning pathway that will lead to a qualification.

Benefits

Competitive salary and benefits

Company van

Structured induction plan

Qualifications

• Knowledge of customer service principles.
• Able to learn and diagnose system issues during service.
• F-Gas certification is necessary for apprentices.

Responsibilities

• Attend customer sites for Planned Preventative Maintenance and breakdowns.
• Build relationships with customers as a trusted contact.
• Complete reports on invoiced work orders and analyze data.

Skills

Knowledge of manufacturing industry

People and communication skills

Analytical thinking and problem-solving

Proficient in Microsoft Office Suite

Education

Studying towards NVQ level 2 and 3

Tools

Diagnostic software

Apps

Job description

HVAC Controls Apprentice Technician - Trane UK Ltd, Birmingham

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

The Apprentice Service Technician is responsible for providing exceptional customer service and technical support whilst learning on the job and studying towards Refrigeration and Air Conditioning NVQ level 2 and 3. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. This role will undergo a comprehensive training pathway to become a qualified Service Technician.

Key Responsibilities

Customer and Technical

• Able to learn and diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to learn to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact and to gain confidence whilst working with customers.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units. Full training will be part of the apprentice pathway.
• Learn how to complete Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
• Studying towards Refrigeration and Air Conditioning NVQ level 2 and 3.
• Knowledge of customer service principles.
• Analytical thinking and problem-solving abilities.
• Able to use Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities

• Knowledge of manufacturing industry as part of NVQ studies.
• People and communication skills with a positive mindset.
• Appropriate skilled based certificates or studying towards NVQ level 2 and 3 with F-Gas.
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays once NVQ level 2 and 3 with F-Gas are passed.
• Proficient in using Microsoft Office Suite.
• Right to Work status confirmed for Country of application.

Benefits

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms. Training agreements towards your NVQ apprentice pathway as agreed with the business.
• Company van.
• A fast-paced working environment.
• An excellent working culture and community.
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

Not exhaustive – your manager may add additional tasks, as required to complete the company strategy.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.