HUB OFFICER (HOUSING SOLUTIONS)

Cardiff Council; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Cardiff is seeking committed individuals for customer service roles within the Housing Solutions team. The successful applicants will advise customers on housing options and liaise with various partners to offer a holistic service. Expertise in housing policies and excellent communication skills are key. Various language skills, particularly Welsh, are a plus. These are temporary full-time positions with some evening and weekend work required, ideal for those seeking a collaborative environment.

Qualifications

• Expert knowledge on Housing and the new allocation policy.
• Experience of providing excellent customer service.
• Ability to work well in a team and have a flexible approach.

Responsibilities

• Conduct interviews advising customers on available housing options.
• Assist with the coordination of various council services.
• Work collaboratively with partner organisations.

Skills

Excellent customer service skills

Strong communication skills

IT skills

Dispute resolution

Ability to speak Welsh

Ability to speak Somali

Ability to speak Arabic

Ability to speak Polish

Job description

An exciting opportunity has arisen for committed individuals with excellent customer service skills to join our Housing Solutions team, based in Hubs across the city.

About the job

You will be required to conduct Interviews advising customers on available housing options and conduct tenancy sign up interviews.

The successful applicant will also assist with the co-ordination of a wide range of council services and will be required to work collaboratively with various partner organisations to provide a holistic service.

What We Are Looking For From You

You will require expert knowledge on Housing including the new allocation policy and the options available to help those affected.

You will also have expert knowledge on the Housing Benefit & the Council Tax Reduction scheme.

You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have exceptional communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.

Additional information

There are 2 Temporary full-time posts.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body This vacancy is suitable for post share.

These posts are subject to a Disclosure and Barring Service Enhanced check.

Weekend and evening working will be required on a rota basis and location of work may vary.

These posts are suitable for job share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Jamie Eidman at [e-mail]

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary