HR Shared Services Advisor

B&M Retail Limited; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retail company is seeking an HR Shared Services Advisor to join its energetic team in Liverpool. This full-time, office-based position involves providing HR telephone advice across over 780 stores nationwide, managing employee relations and supporting various HR functions. Ideal candidates should have a keen interest in HR, excellent communication skills, and experience in fast-paced environments. A range of benefits is offered including discounts and free parking.

Benefits

Discounts in stores

Free parking

Additional retail discounts

Qualifications

• Interest in starting a career in HR with a willingness to learn.
• Experience in fast-paced environments managing multiple priorities.
• Friendly and empathetic approach.

Responsibilities

• Provide employee relations advice via telephone.
• Liaise with Senior HR Advisors to deliver complex ER advice.
• Support all aspects of the colleague lifecycle.

Skills

Excellent communication skills

Microsoft Office skills

Ability to manage high-volume caseload

Fact-driven decision making

Job description

We are recruiting an HR Shared Services Advisor to join our energetic Shared Services team at our Support Centre in Speke. In this role, you will work closely with retail colleagues and managers across 780+ stores nationwide, providing generalist HR telephone advice on a varied caseload.

This is a fantastic opportunity to start your HR career with full training and support provided.

The role will be full time office based, in our Support Centre in Speke, Liverpool.

The key responsibilities are:

• Provide employee relations (ER) advice via telephone, proactively managing queries into the team
• Advise, support, and guide on all aspects of the colleague lifecycle including employee relations, employment law, contracts, disciplinary issues, grievances, sickness, absence, and performance management
• Balance multiple priorities to ensure smooth resolution of ER cases
• Liaise with Senior HR Advisors to deliver complex ER advice and guidance to senior leaders

The skills and experience required are:

• An interest in starting a career in HR, with a willingness to learn and develop
• Excellent communication skills, both written and verbal, with the ability to interact confidently at all levels
• Experience working in a fast-paced environment, managing a high-volume caseload with accuracy
• Strong Microsoft Office skills and confidence using in-house tracking and reporting systems
• A friendly, supportive, and empathetic approach
• Ability to make informed, fact-driven decisions

We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

If you are looking for a new challenge within an ambitious, growing business, apply online today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.