Housing Officer

Inside Housing Management; Rushden; Hybrid; GBP 38,000; Full time

Job summary

A housing organization based in Rushden seeks a Housing Officer to build strong relationships with residents. The role emphasizes fairness, respect, and collaborative work with internal and external partners. Key responsibilities include managing tenancies, reviewing complaints, and ensuring neighborhood improvements. Candidates should have strong knowledge of Housing Law and effective partnership skills. A full UK driving license and DBS clearance are essential for this position.

Qualifications

• Knowledge of Housing Law and practical application of legislation.
• Experience in effective partnership working yielding successful results.
• Ability to prioritize workloads and meet deadlines.
• Good working knowledge of IT applications like Word and Excel.
• Ability to work independently and support team members.

Responsibilities

• Work with Allocations Team for new lettings and viewings.
• Manage starter tenancies, complete tenant visits.
• Review complaints of neighbourhood management issues.
• Identify areas for neighbourhood and estate improvement.
• Support tenants suffering domestic abuse.

Skills

Knowledge of Housing Law

Effective partnership working

Ability to prioritize workloads

Good working knowledge of IT applications

Flexible team member

Job description

CoveringRushden– Hybrid

£37,400 per annum + car allowance

Full Time, Permanent

People come first here. As a Housing Officer at Amplius,you’ll build strong relationships with residents, show up consistently in your neighbourhoods and treat every situation with fairness and respect. You’ll work in it together with colleagues and partners, take responsibility for doing the right thing, and stay focused on making homes and estates places people feel proud of.

If you’redriven to make a real difference and want a role where your values matter as much as your experience. Help shape neighbourhoods, where people are proud to call home.

Salary:£37,400 per annum + car allowance

Contract:Permanent, Full Time

Your week: 36.25 hours (Monday to Friday 9am – 5:15pm)

Location:Hybrid – working 1 day per week from our Rushden office. You will also be expected to spend time on patch.

Snapshot of your role

This is what your day will look like as our Housing Officer:

• Work alongside the Allocations Team and Empty Homes Team to support all new lettings completing pre-tenancy interviews and viewings ensuring that key performance indicators in respect of re-let times and void loss are achieved and exceeded.
• Effectively manage starter tenancies in accordance withAmplius’ policy and procedure; complete new tenant visits to ensure the customer has moved in and is complying with the terms of their tenancy. If necessary, engage with our Community Safety Team to initiate legal action for any breaches of tenancy, attending court and evictions as required.
• Be the lead in respect of managing and reviewing complaints of neighbourhood management issues, propertycondition and hoarding in accordance withAmplius’ policy and procedure and working alongside theCommunitySafetyTeam where needed.
• Work with internal and external partners to identify areas of neighbourhood and estate improvement and regeneration.
• To ensure that potential safeguarding issues involving both adults and children are identified and managed in partnership with other agencies.
• To support tenants who have suffered domestic abuse, working proactively with other agencies to advise and protect victims.

What we’re looking for

To thrive in our Housing Officer role, you’ll need:

• Knowledge of Housing Law and experience of practical application of legislation and legal processes.
• Ability to demonstrate effective partnership working that has yielded successful results for both the business and customer(s).
• Can prioritise workloads and is able to meet set deadlines.
• A good working knowledge of IT applications such as Word, Excel, email and Microsoft Outlook.
• Able to work on own initiative and as a flexible team member, willing to support colleagues and take on varied tasks.

A full UK driving license is essential for this role.

DBS clearance is required for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing date: 11thJanuary 2026

Interviews: 19thJanuary 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!