Housing Officer

Sanctuary Group; Rochford; On-site; GBP 34,000 - 37,000; Full time

Job summary

A non-profit housing association in Rochford is seeking a Housing Officer to manage a team of Scheme Managers, ensuring high-quality housing services in compliance with regulations. The ideal candidate will have experience in tenancy services and exceptional negotiation skills. This role offers a salary of £34,531 to £36,348 per year, with a comprehensive benefits package including 25 days annual leave, a pension scheme, and wellbeing support.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Employee Networks

Qualifications

• Proven experience of delivering high quality tenancy services and line management.
• Excellent communication, organisation and customer care skills.
• Travel is a requirement; therefore, a full valid driving licence is essential.

Responsibilities

• Manage a team of Scheme Managers for housing schemes.
• Ensure compliance with all legislative and regulatory housing management requirements.
• Liaise with colleagues to ensure effective allocation of void properties.
• Resolve anti-social behaviour cases and tenant maintenance issues.

Skills

Experience in similar role

Communication skills

Customer care skills

Problem analysis and solution implementation

Understanding of regulations

Job description

Operation: Sanctuary Independent Living Service

Closing Date: 25/01/2026

Requisition: 227075

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Housing Officer - Independent Living

Based at Rumsey House – Rochford, covering Rochford and surrounding areas

£34,531 - £36,348 per year

37.5 hours per week – Monday to Friday – 8:30am to 5:00pm

We have an opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area and Independent Living to join our team in the East and South East Region, working alongside 4 other Housing Officers. Managing a team of Scheme Managers, you will be responsible for providing a high‑quality housing management service that meets the identified needs of customers and the wider community.

This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working, as you will be required to attend some evening meetings. You will also be expected to work in a professional manner to resolve problems and improve services.

The role of Housing Officer will include:

• Managing a team of Scheme Managers who oversee the day‑to‑day running of schemes across a geographical area.
• Meeting all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services’ current and future customers and minimising potential risks.
• Effective management of anti‑social behaviour cases.
• Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties.
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels.
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection).
• Delivering general advice on all aspects of tenancy to enable sustainability.
• Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti‑social behaviour, and safeguarding.
• Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches.

Skills and experiences:

• Proven experience of undertaking a similar role.
• Prior experience of delivering high quality tenancy services and line management.
• Excellent skills in analysing and diagnosing problems and implementing solutions.
• Excellent communication, organisation and customer care skills.
• Proven experience of good practice resident involvement activities.
• Excellent understanding of written and spoken English.
• Working knowledge of relevant regulations and good practice.
• Travel is a requirement of the role, therefore a full valid driving licence is essential.

Why work for us?

We are a not‑for‑profit housing association and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
• Role salary is £34,531 (rising to £36,348 after 12 months, subject to satisfactory performance).

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our talent team will be happy to help you at [e-mail].

We reserve the right to close or extend the closing dates for positions.

Inclusion is one of our core values.

Our goal is to be a diverse, inclusive organization where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.