Housing Officer

GreenSquareAccord; Chippenham; On-site; GBP 33,000 - 39,000; Full time

Job summary

A housing organization in Chippenham is looking for a Housing Officer. This role involves managing tenancies, investigating anti-social behavior, and working with the Tenancy Enforcement Team. Candidates should have knowledge of housing law, excellent customer service skills, and relevant educational qualifications. The organization offers a permanent contract with competitive salary and benefits, including flexible working hours and paid volunteering leave.

Benefits

25 days annual holiday entitlement

Confidential Employee Assistance Programme (EAP)

Two days paid volunteering leave per year

Health cash plan covering various services

Qualifications

• Good general or technical education beyond GCSE.
• Experience in tenancy management, safeguarding, and enforcement.
• Experience in preparing and serving legal documents is desirable.

Responsibilities

• Investigate and take action against anti-social behaviour.
• Conduct tenancy audit visits.
• Manage ASB cases proactively with the Tenancy Enforcement Team.

Skills

Knowledge of housing and tenancy law

Excellent communication skills

Customer service skills

Ability to prepare legal documents

Education

2 or more A-Levels/NVQ3

Housing or related qualification

Job description

Salary: £33,400 (+ Car Allowance £750) per annum

Contract type: Permanent

Working hours: Full Time (37 hours per week)

About the role

We are currently recruiting for a Housing Officer covering a patch in Oxford - Banbury.

The Housing Officer is a key role within the Localities structure providing an essential service to our customers and to other teams within GreenSquareAccord.

This post is customer facing with a direct responsibility for Tenancy Management and you will report to a Locality Manager within a Localities team.

As a Housing Officer, you will investigate and take action against cases of anti‑social behaviour, tenancy fraud, risk and suspected property abandonment acting swiftly and in line with our policy and procedures.

This role will also include undertaking tenancy audit visits and general tenancy management responsibilities as well as safeguarding and supporting other teams when required.

You will independently manage ASB cases proactively working alongside our specialist Tenancy Enforcement Team.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

Essential - You will have a good general or technical education beyond GCSE e.g. 2 or more A‑Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level.

You must have knowledge and experience of housing and tenancy law including succession, mutual exchange, assignments and ending tenancies. You will also be required to have experience of tenancy management, safeguarding and enforcement.

Having experience of preparing and serving legal documents, including but not limited to Acceptable Behaviour Agreements, Notice of Seeking Possession, Notice to Quit and producing witness statements is desirable but not essential.

This role will require you to have excellent communication and customer service skills.

Desirable - Ideally you will be a Member of the CIH and hold a Housing or related qualification.

Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it`s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

• We believe our customer is everything
• We are one team
• We are supportive and caring
• We are business‑minded for social purpose
• We are curious and ambitious.

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt‑in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Closing date for applications

28-12-2025