Housing Officer

Inside Housing Management; Bedford; Hybrid; GBP 36,000; Full time

Job summary

A housing organization in Bedford is seeking a Housing Officer to manage rent collection, handle anti-social behaviour, and support tenant sustainment. The role offers a salary of £35,500 including a car allowance, alongside benefits such as 28 days holiday and a generous pension scheme. Ideal candidates will have experience in housing management and excellent customer service skills. The position is home-based with regular visits and meetings at the Head Office.

Benefits

28 days holiday plus Bank Holidays

Generous contributory pension scheme

Private health care

Free life assurance

Access to wellbeing services

Discounted gym membership

Retail discount scheme

Qualifications

• Experience in housing or tenancy management, ideally in social housing.
• Understanding of ASB legislation and case handling practices.
• Ability to manage rent arrears and support tenants.

Responsibilities

• Manage rent collection and support tenants to sustain their tenancies.
• Handle ASB cases effectively with swift resolutions.
• Conduct estate inspections and fire safety checks.

Skills

Previous experience in housing or tenancy management

Strong understanding of ASB legislation

Proven ability to manage rent arrears

Excellent customer service skills

Strong problem-solving skills

Effective communication skills

Job description

Salary £35,500 including Car Allowance

Location Bedford

Permanent, Full time (37 hours per week)

Do you want to make a difference in the Community as a Housing Officer?

We areseekinga proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.

This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

What you will be doing as a Housing Officer:

• Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
• Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
• Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.
• Conducting regular estate inspections,monitoringestate services, and completing fire safety checks.
• Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.
• Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

As a Housing Officer you’ll have:

• Previousexperience in housing or tenancy management, ideally within a social housing setting.
• A strong understanding of ASB legislation and best practice in case handling.
• Proven ability to manage rent arrears and support financial wellbeing.
• Excellent customer service skills with a resident-first approach.
• Strong problem-solving, negotiation, and influencing skills.
• Effective communication, time management, and organisational abilities.
• Experience working collaboratively with internal and external stakeholders.

Amongst what we offer you is:

• A competitive salary of £35,500 per annum including car allowance
• 28 days holiday PLUS Bank Holidays
• A generous contributory pension scheme
• Private health care
• Free life assurance
• Access to a wide range of wellbeing services and tools, including a digital gym
• Opportunities for learning and development
• Discounted gym membership
• Retail discount scheme

Please note that applications will be reviewed as received and as suchbphareserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

Early applications are encouraged to avoid disappointment.

All offers will be subject to satisfactory pre-employment screening, including DBS check and references.