Housekeeping Supervisor

Phyllis Court; United Kingdom; On-site; GBP 30,000; Full time

Job summary

A renowned members club in the UK seeks a Housekeeping Supervisor to oversee operations, manage staff, and ensure cleanliness standards are met. The role requires strong people-management skills and experience within hospitality. Benefits include discounts, gym access, and a supportive work environment. Candidates should have excellent interpersonal skills and a passion for customer service. The position is full-time with a salary of £29,413 per annum.

Benefits

Hospitality Rewards

Gym and swim access

Employee Assistance Programme

Complimentary parking

Friends and family tickets

Membership to the Institute of Hospitality

Staff accommodation on request

Qualifications

• Experience in Housekeeping within hospitality or a private Members Club.
• Strong people-management skills and leading by example.
• Strong verbal and written communication skills.

Responsibilities

• Oversee all aspects of the Housekeeping operation across the Club.
• Conduct daily quality checks in various areas of the Club.
• Manage and train Housekeeping Assistants on standards and practices.

Skills

Interpersonal skills

Customer service

People management

Problem solving

Time management

Tools

Microsoft Office Suite

Room booking management systems

Job description

HOUSEKEEPING SUPERVISOR

40 hours per week (shift work including mornings, evenings fero weekend, and Bank Holidays). Duty Manager shifts on rotational basis.

£29,413 per annum

About Phyllis Court Club

Phyllis Court is a private members club located in a grand riverside manor on 18 acres of land with hotel rooms on the River Thames in Henley. It offers spectacular views of the river and countryside, superb facilities, cuisine and wines, relaxinig riverside accommodation and a friendly staff. The highlight of the year is the annual Henley Regatta.

The Role

You will oversee all aspects of the Housekeeping operation across the Club and Fitness Centre, supervising a team of Housekeeping Assistants and ensuring that standards of cleanliness are met. You will have line‑management responsibilities, including scheduling, training, development, probation and one‑to‑one review meetings, and rewarding outstanding performance. We encourage the expansion of your skills and innovation in areas that interest you.

Responsibilities

• Deliver an exceptional experience to our Members, promoting loyalty and repeat visits.
• Ensure Members and লোকs receive prompt, accurate service and that all requests are dealt with efficiently and courteously.
• Organise the daily work of the department, including rosters and administration.
• Collaborate with wider teams and support other departments to ensure a smooth, efficient service and a One Team ethos.
• Supervise and hold day‑to‑day accountability for the department, focusing on cleanliness, cost saving and economy.
• Conduct daily checks on all areas of the Club, including the Fitness Centre, Clubhouse, Pavilion, bedrooms, public bathrooms and offices.
• Ensure all cleaning equipment is fit for purpose, well maintained and that staff are trained on its safe use.
• Resolve internal departmental problems quickly and effectively, seeking assistance from the Housekeeping Manager as required.
• Handle Member complaints and comments positively, escalating when necessary.
• Maintain reports and act on required actions.
• Implement and maintain SOPs, training staff to the required standard.
• Provide ongoing on‑the‑job training and document it.
• Ensure Housekeeping Assistants comply with uniform, grooming and behaviour standards.
• Stay update on health & safety, hygiene, and fire training, ensuring a safe environment.
• Meet regularly with the Housekeeping Manager to discuss departmental status.
• Attend weekly operations meetings and contribute to operational standards.
• Cover Duty Manager shifts on a rotational basis.
• Report incidents and accidents via Alert65.
• Undertake any لين duties requested by the Housekeeping Manager or Management Team.
• Ensure all duties are completed within our Customer Service values at all times.

Essential Qualifications

• Experience working in Housekeeping within hospitality or a private Members Club.
• Excellent interpersonal and communication skills with Members, Guests and staff.
• A passion for customer service and maintaining high standards at all times.
• Strong people‑management skills, setting objectives and leading by example.
• Capability with Microsoft Office Suite or similar software.
• Good time‑management, prioritisation and negotiation skills.
• Problem‑solving ability, proactive in resolving Member/Guest or team‑member issues.
• Strong verbal and written communication skills.
• Highly organised, proactive, able to lead others and take direction.

Desirable

• Experience using a room booking or management system (e.g., Room Master).
• Previous line‑management experience (scheduling, reviews, etc.).
• Prior supervisory or team‑management experience.

Club Benefits

In addition to our pension scheme, life assurance and 28 days holiday pro‑rata, the following perks are offered:

• Hospitality Rewards – discounts at retailers, restaurants, leisure and online.
• Gym and swim access at the Fitness Centre.
• Employee Assistance Programme (EAP) and wellbeing support.
• Meals and hot drinks while on duty.
• Complimentary parking onsite.
• Friends and family tickets for Henley Royal Regatta.
• Staff socials and events.
• Automatic enrolment in the Club pension scheme.
• Life assurance scheme.
• Membership to the Institute of Hospitality after passing probation.
• Staff accommodation on request.