Hotel Receptionist

Peoplebank; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hotelier in Bristol is seeking a dedicated Hotel Receptionist to provide exceptional customer service, facilitate guest check-in and check-out, and manage reservations. Ideal candidates should possess strong customer service skills, attention to detail, and the ability to stay calm under pressure. This full-time position (40 hours per week) offers competitive hourly pay along with generous perks including holiday allowances, staff discounts, and career development programs.

Benefits

Refer a Friend Bonus Scheme - £400

Free car park

28 days of annual leave, increasing to 33

Free meals on duty

Discounted hotel rooms

50% off dining

Great location access to public transport

In-house training

Reward and recognition programmes

Cycle to Work scheme

Pension plan

Mental and physical wellbeing tools

Step Forward Day for charity

Monthly engagement events

Staff parties

Qualifications

• Experience in customer-facing roles is advantageous.
• Ability to manage check-ins and check-outs efficiently.
• Effective communication to address guests' inquiries.

Responsibilities

• Assist guests during check-in and check-out.
• Manage reservations and answer guest inquiries.
• Address issues guests experience during their stay.

Skills

Customer service skills

Attention to detail

Ability to remain calm under pressure

Job description

Contract: Permanent
Salary: £12.36 per hour + great incentives and benefits

As a Hotel Receptionist, you will play a crucial role in creating a positive guest experience and maintaining the efficient operation of the hotel's front desk. Customer service skills, attention to detail, and the ability to remain calm under pressure are important qualities for individuals working in this role.

Your main role will be to assist guests during check-in and check-out, manage reservations, answer guests enquiries, and address any issues that guests might experience during their stay.

Please note this is a full-time role (40 hours per week).

The perks of working at The Bristol

• Refer a Friend Bonus Scheme - £400 when you refer a friend
• Free car park
• 28 days of holiday including public holidays, increasing to 33 days with length of service
• Free meals on duty
• Discounted hotel rooms for you, your family and friends
• 50% off food when dining with the Doyle Collection
• Great location with easy access to public transport
• In-house training team dedicated to your personal development
• Reward and recognition programmes
• Save money with our Cycle to Work scheme
• Plan for your future with our pension
• Mental and physical wellbeing tools
• Step Forward Day - a day to spend giving to charity
• Monthly team engagement and communications events
• Staff summer and Christmas parties

The Bristol, Bristol

The Bristol enjoys an unbeatable waterfront location in the heart of one of the UK's most exciting cities. Blending a modernist façade with an interior where warm contemporary design pervades, The Bristol is all at once a wonderful leisure and business destination with its lively harbourside position offering lively local ambience. Our team care about sustainability and wellbeing and put these into practice with our values and the way we work.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.