Hot Tub Operations Assistant

Forest Holidays Group Limited; Thetford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A holiday company is seeking an Operations Assistant to join their team at Thorpe Forest in Norfolk, enhancing guest experiences by ensuring cabins are well-prepared. Candidates should have a positive attitude and a driving licence, along with the ability to work outdoors in all weather. Responsibilities include maintenance tasks and providing great customer service. Join this team committed to creating unique holiday experiences while enjoying competitive benefits.

Benefits

Generous holiday allowance

Performance-based bonuses

Social events and awards evenings

Pension scheme

One paid day to volunteer

Subsidised meals

Wellbeing events & activities

Discounts on breaks

Hundreds of discounts across UK brands

Qualifications

• Previous experience in a similar role is preferred.
• Must have a full UK driving licence.
• Willingness to work outdoors in all weather conditions is essential.

Responsibilities

• Ensuring hot tubs are in perfect working order for guests.
• Monitoring and adjusting water quality safely.
• Completing general maintenance and repairs.
• Delivering daily tasks efficiently and to high standards.
• Providing friendly customer service.

Skills

Positive, can-do attitude

Great attention to detail

Ability to work in a team

Previous experience in a similar role

Full UK driving licence

Willingness to work outdoors

Job description

🌿 Join us where the River Thet winds through tranquil woodland at Thorpe Forest 🌿

• Location:Thorpe Forest (Norfolk)
• Salary: £12.21 per hour
• Working Hours: Part time, 30 hours per week.
• Days of Work: Monday, Wednesday, Thursday and Friday, plus every other weekend.
• Transport: Please note that our location is not accessible by public transport. Therefore, a valid driving licence and access to a car, or another reliable means of transport, are essential for this role.

We have an exciting opportunity for an Operations Assistant to join our Thorpe Forest team! Be a part of making special escapes in one of the UK’s most peaceful forest locations, developing your skills while ensuring our cabins are beautifully prepared for every guest. Our cabins offer a natural escape beside the banks of the River Thet, close to where the Norfolk and Suffolk borders meet. Choose a cabin beneath the tranquil canopy of the forest or opt for a more open aspect in the picturesque woodland glade.

About the Operations Assistant role:

Open all year round, our Operations Assistant plays a vital role in creating an exceptional guest experience. Key responsibilities include:

• ➡️ Ensuring hot tubs are in perfect working order every day for our guests
• ➡️ Monitoring and recording water quality, and supporting with safe chemical adjustments
• ➡️ Completing general maintenance tasks, including using tools, fixing machinery and decorating (basic knowledge desirable)
• ➡️ Carrying out basic equipment checks and minor repairs, and reporting issues promptly
• ➡️ Delivering daily tasks efficiently and to a high standard
• ➡️ Providing friendly, professional customer service and supporting our Forest Feeling brand standards

What Are We Looking For?

Our ideal Operations Assistant will be a dynamic individual who applies a can‑do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

We’re looking for someone with:

• ✅ A positive, can‑do attitude and a strong work ethic
• ✅ Great attention to detail to maintain high standards
• ✅ The ability to work well in a team and communicate clearly
• ✅ Previous experience in a similar role
• ✅ A full UK driving licence
• ✅ A willingness to work outdoors in all weather

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It’s what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked‑away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

As a valued member of our leadership team, you’ll enjoy a range of benefits:

• ✈️ Generous holiday allowance –Take the time you need to recharge
• 💰 Performance‑based bonuses –Earn a 5% bonus (paid quarterly) if customer service targets are met.
• 🎉 Social events and awards evenings –Celebrate success with your team
• 🔒 Pension scheme –Secure your future with our company pension
• 💛 One full paid day to volunteer –Give back to a cause you care about
• 🍴 Subsidised meals –Discounted food when working on location
• ❤️🩹 Wellbeing events & activities –Focus on your mental and physical wellness
• 🏠 Save on breaks –Enjoy up to 20% off. Friends and family also receive 15% off.
• 🛍️ Hundreds of discounts –Save on top brands across the UK

Reasonable Adjustments:

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

🌿Click ‘Apply’ now to start your journey with us at Thorpe Forest (Norfolk). Don’t miss out on this fantastic opportunity!