Hospitality Operations Manager: Guest Experience Leader

West Highland Chamber; United Kingdom; On-site; GBP 37,000; Full time

Job summary

A prominent hotel in the UK is seeking an Operations Manager to be the key point of contact for staff and guests. The ideal candidate will have hotel management experience, exceptional communication, and organizational skills, and a hands-on leadership approach. Responsibilities include ensuring guest satisfaction, maintaining legal compliance, and promoting safety and hygiene standards. Join us in delivering outstanding hospitality in a vibrant location with competitive compensation and benefits.

Benefits

Additional holiday allowance for your birthday

50% food discount in all restaurants

Colleague rates across all hotels

Access to Health Assured resources

Ongoing personal development

Free Gym Membership

A share of monthly tips

Free colleague meals on duty

Qualifications

• Previous experience in a similar hotel management role.
• Previous experience working in the highlands.
• Valid right to work within the United Kingdom.

Responsibilities

• Overall key point of contact for all staff and guests.
• Ensure tasks are completed to meet guest demands.
• Maintain legal and statutory requirements.
• Manage guest feedback on relevant platforms.
• Promote good working practices across the hotel.

Skills

Fantastic communication and organisational skills

Hands-on leadership

Passion for great hospitality

Job description

A prominent hotel in the UK is seeking an Operations Manager to be the key point of contact for staff and guests. The ideal candidate will have hotel management experience, exceptional communication, and organizational skills, and a hands-on leadership approach. Responsibilities include ensuring guest satisfaction, maintaining legal compliance, and promoting safety and hygiene standards. Join us in delivering outstanding hospitality in a vibrant location with competitive compensation and benefits.