Hospitality Operations Excellence Lead (8-Month FTC)

Whsmithcareers; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in the UK is seeking a Hospitality Operational Excellence Manager to enhance service standards across stores. You will coach teams to deliver exceptional food and coffee experiences and drive commercial performance through actionable insights. Ideal candidates will have proven management experience in hospitality, strong leadership skills, and a collaborative approach. This role presents a unique opportunity to shape the future of our hospitality offerings in a dynamic environment.

Qualifications

• Proven experience in hospitality management, ideally in food and coffee.
• Strong coaching and leadership skills with a passion for developing others.
• Commercial acumen and the ability to turn insights into action.

Responsibilities

• Coach and develop store teams to deliver food and coffee service.
• Drive performance through SMART business planning and data-led decisions.
• Champion a customer-first culture for enhanced service and sales.

Skills

Hospitality management

Coaching

Leadership

Commercial acumen

Communication skills

Job description

A leading hospitality company in the UK is seeking a Hospitality Operational Excellence Manager to enhance service standards across stores. You will coach teams to deliver exceptional food and coffee experiences and drive commercial performance through actionable insights. Ideal candidates will have proven management experience in hospitality, strong leadership skills, and a collaborative approach. This role presents a unique opportunity to shape the future of our hospitality offerings in a dynamic environment.