Hospitality GM: Tearoom & Community Hub Lead

Mrs Salisbury's; Salisbury; On-site; GBP 150,000 - 200,000; Full time

Job summary

A beloved local tearoom in Salisbury is seeking a General Manager to lead the team and enhance services. The role involves driving daily operations, training staff, and ensuring compliance with standards. The ideal candidate will have experience in hospitality management, a positive approach to team leadership, and a passion for excellent customer service. The business is set to grow with exciting expansion plans. Competitive salary, share of gratuities, and supportive work environment offered.

Benefits

Competitive salary

Share of gratuities & service charge

Opportunities for career growth

Staff perks and discounts

Community-focused work environment

Qualifications

• Experience in hospitality management, preferably in a tearoom or café.
• Confident in leading teams and fostering a positive environment.
• Highly organized and calm under pressure.
• Customer-focused with a genuine love for service.

Responsibilities

• Lead, train, and motivate the front-of-house team.
• Oversee daily operations for smooth service.
• Manage staffing, recruitment, and performance reviews.
• Drive sales through exceptional service and local engagement.

Skills

Hospitality management experience

Team leadership

Customer service focus

Financial awareness

Job description

A beloved local tearoom in Salisbury is seeking a General Manager to lead the team and enhance services. The role involves driving daily operations, training staff, and ensuring compliance with standards. The ideal candidate will have experience in hospitality management, a positive approach to team leadership, and a passion for excellent customer service. The business is set to grow with exciting expansion plans. Competitive salary, share of gratuities, and supportive work environment offered.