Hospitality Events General Assistant - NW1

Benugo Limited; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in London is seeking a Hospitality Events General Assistant to support various events with excellent customer service and teamwork. This flexible role requires a commitment to service standards and involves setting up events, serving guests, and maintaining cleanliness. A competitive rate and employee benefits are included.

Benefits

Free lunch on shift

Endless tea and coffee on shift

50% discount on food and drinks

Life Assurance

Employee discounts at retailers

Access to Employee Assistance Programme

Qualifications

• Enthusiastic and flexible individual.
• Polite, courteous, and well-presented at all times.

Responsibilities

• Deliver fantastic customer service to guests.
• Assist in the delivery and service of events.
• Maintain cleanliness and follow Food Safety procedures.
• Engage with the team collaboratively.

Skills

Customer service excellence

Team collaboration

Communication skills

Time management

Job description

Hospitality Events General Assistant - NW1

Reports to: Event Manager, Senior Events Manager

Directorate: Events

We are looking for enthusiastic and flexible individuals to join our team on a fixed-term contract until the end of January (with possibility of renewal).

This exciting role offers the opportunity to work a variety of hours each week, depending on business needs, with the potential for up to 60+ hours during peak times.

We are Events by Benugo, the events division of Benugo based in NW1 and found in locations all over central London.

We're all about creating incredible events tailored to our client’s individual requirements in some of London’s most amazing and unique venues.

Drop in interviews to be conducted on Monday 17th November 13:00-17:00 pending successful CV submission.

ROLE PURPOSE:

To help make the delivery of each Event as smooth and successful as possible. To engage with guests, ensure efficiency and quality of service.

KEY ACCOUNTABILITIES:

General:

• To work within Benugo policies and procedures at all times
• To support the Benugo vision around People, Product, Customers and Profitability
• To engage with the team in a collaborative and constructive manner
• To demonstrate a commitment to customer service excellence and deliver against Benugo service standards

Role Specific:

• Delivering fantastic customer service and facilitating any guest requirements to the best of your ability
• Assisting in the delivery and service of canapé receptions as well as sit down dinners and daytime catering, dependent on the Event requirements
• Setting up the Event, and assisting the Event Manager with loading equipment into the venue if required
• Laying up tables to standard both quickly and efficiently
• Serving food and drinks to guests in the correct style
• Enthusiastically and politely interact with guests as appropriate
• To be polite, courteous and well presented at all times
• Proactively resolve issues/complaints and involve the Event Supervisor or Manager as needed
• Maintain a high standard of cleanliness, in line with Food Safety procedures
• Work well within the team, assisting with other duties and responsibilities as and when required
• To undertake staff training as and when necessary

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:

• Free lunch on shift
• Endless tea and coffee on shift
• 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
• Competitive rate
• Life Assurance
• Opportunity to develop and further your career within a fast growing and exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Perkbox app) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders

If this sounds like the role for you, apply now!