Home Ownership Specialists

Grangemanagement; Norwich; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A property management firm in Norwich seeks Home Ownership Specialists to deliver compliant, customer-focused service. This role involves managing home ownership processes while ensuring a positive experience for customers. Candidates should have a background in housing or property management, excellent communication skills, and proficiency in MS Office. The position offers a hybrid working model, requiring office attendance at least 4 days a week during training, then 2 days later. Apply by January 19th, 2026.

Qualifications

• Strong track record in delivering high-quality customer service.
• Experience in leasehold management and relevant legislation.
• Ability to handle difficult situations confidently.

Responsibilities

• Deliver compliant, customer-focused service to homeowners.
• Manage a variety of home ownership processes.
• Work closely with internal and external stakeholders.

Skills

Customer service

Communication skills

Adaptability

Strategic mindset

Education

GCSE Maths and English Grade C or equivalent

Tools

MS Office

Job description

Home Ownership Specialists x2 page is loaded## Home Ownership Specialists x2locations: Norwich: Hybridtime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: January 20, 2026 (5 days left to apply)job requisition id: R0018690Location: Hybrid/Broadland Business Park, NorwichSalary: £32,022 - £37,104 per annumHours: Full Time - 36 per weekContract Type: 1x Fixed Term Contract until 25th January 2027 and 1x Permanent**Home Ownership Specialists** to join our friendly and dedicated team in Norwich.As part of our Home Ownership Team, you’ll play a vital role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You’ll be responsible for managing a variety of home ownership processes, ensuring a smooth and efficient experience for Clarion customers.Customer service is key in this role, and we’d love to hear from you if you have a strong track record in delivering high-quality service and first-rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You’ll work closely with both internal colleagues and external stakeholders to deliver results that truly make a difference.We’re especially keen to hear from individuals with a strategic mindset and a strong awareness of the broader issues impacting the home ownership sector. In terms of experience, a housing or property management background is essential, along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages.For the fixed-term role, candidates should have experience in leasehold management, including Section 20 consultation and relevant legislation, while the permanent role requires strong expertise in leasehold management and legislation.If you’re passionate about making a positive impact and thrive in a dynamic, customer-led environment, we’d love to hear from you.As you can imagine, the full job description includes lots more detail, so please check it out before applying – .At Clarion Housing Group, we support the responsible use of AI. is your guide to using AI during your recruitment process.**Closing Date: Monday 19th January 2026 at midnight.****Interviews will be held the w/c 26th January 2026.**This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 2 days a week after.You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.**This vacancy may close without notice.**