Hire Coordinator

Briggs Equipment Group; Dewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading materials handling solutions provider in Dewsbury is seeking a Hire Coordinator. This role involves ensuring high levels of customer satisfaction through efficient organization of hiring processes. The successful candidate will handle customer calls, arrange hire contracts, and manage equipment transport requests. Ideal candidates will have proficient IT skills, excellent customer service abilities, and a flexible, detail-oriented approach. This is a permanent position offering opportunities to excel in a dynamic work environment.

Qualifications

• Proficient in general IT skills including MS Office.
• Excellent customer service skills.
• Attention to detail is essential.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Ensure customer satisfaction and meet all obligations.
• Act as contact for customer service calls.
• Develop short-term hire business and process equipment specifications.
• Arrange all hire contracts and ensure accurate invoicing.
• Monitor and update equipment usage on rentals.

Skills

Proficient in MS Office (Word, Excel)

Excellent customer service skills

Attention to detail

Flexible, can-do attitude

Ability to work within timescales

Job description

The Opportunity: Hire Coordinator

Contract: Permanent

Location: Dewsbury

Forkway are one of the UK’s leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres. With over 60 years of being in business, Forkway has learnt how best to support our customers by listening to our clients and working to solve their specific needs through our commitment and flexibility, we are proud to have developed an outstanding reputation for customer service.

The Hire Coordinator is a cross functional role providing high levels of customer satisfaction through efficient organisation of processes primarily within STR (Short Term Rental) and Service Support areas of the business. Communicate with customers and colleagues professionally at all levels. Deliver information to the business when requested and fulfil all administration duties to assist the Company in achieving its ambitions and targets

The Impact you will have

• To ensure that customer satisfaction is achieved, and that all duties and obligations are met.
• To act as a first line contact for STR customer calls, including receiving and recording incoming customer service calls, assisting, and communicating with the Service Team to update the Protean system in line with the specific hire or service functions.
• To develop and pursue existing and new short-term hire business, process and specify correct equipment to meet the customer’s requirements in liaison with the National STR Manager.
• To arrange all hire contracts including third party cross hires utilizing company hire templates and IT processes ensuring that all charges and costs are correctly accounted for and invoiced accordingly, ensuring we meet company objectives and KPI’s.
• To follow up outstanding hire enquiries.
• To prepare purchase order numbers in conjunction with Service and Hire functions where necessary, collate all essential paperwork and file on completion.
• To lease with the workshop daily, ensuring the required lead times are met and communicate any updates to the relevant departments.
• To process workshop PDI sale job sheets, ensuring all documentation is present in the equipment file and the internal after-sale processes are followed through.
• To monitor and update contractual hourly usage on short term hire and long-term rental trucks.
• To manage and arrange all equipment transport requests and make certain the most cost-effective method is applied for utilising our own vehicles or third-party intervention. Ensure all equipment in and out of the facility is logged and charges and costs are correctly applied and invoiced to the customer where necessary.
• To ensure all paperwork is filed and maintained in an orderly and timely manner.
• To assist in all other areas of the service administration operations as required and to provide full support to the National STR Manager.
• In the absence of the National STR Manager, assume responsibility and ensure all relevant actions are taken as required, with support from the Service Manager.
• To comply with all Company Health and Safety Regulations.

What will help you to excel in this role

• Proficient in general IT skills including MS Office particularly Word and Excel
• Excellent customer service skills
• Attention to detail
• Flexible, can-do attitude
• Ability to work within timescales and to meet deadlines as and when required

What’s next

If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch.

Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.