Highways Inspection Officer

Royal Borough of Windsor and Maidenhead; Maidenhead; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local authority in Berkshire is seeking a Highways Inspection Officer to conduct safety inspections, handle enquiries, and support highway claims. The ideal candidate will have a Highway Safety Inspection C & G 6033 qualification, the ability to work independently, and experience in customer service. This role offers 32 days of annual leave and flexible working options.

Benefits

32 days annual leave

Flexible working

Generous Local Government Pension

Free employee parking

Employee Assistance Programme

Discounts with various retailers

Qualifications

• Experience of carrying out Highway Inspections.
• Ability to prioritise and organise a varying workload.
• Experience in handling complaints effectively.

Responsibilities

• Conduct highway safety inspections and record defects.
• Investigate enquiries and complaints regarding Highway Services.
• Support the highway claims procedure with evidence collection.
• Organise works for detected defects within budget.
• Ensure compliance with health & safety procedures.

Skills

Highway Safety Inspection C & G 6033 with Lantra skills card

Ability to work with minimal supervision

Effective communication skills

Knowledge in street works site planning

Education

NRSWA qualification

Job description

Join to apply for the Highways Inspection Officer role at Royal Borough of Windsor and Maidenhead

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council - a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM offers huge opportunities given its proximity to London and expanding business sectors, and is a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

The Role

This role will report into the Highway Contracts & Inspection Manager.

Your role will involve

• Carry out highway safety inspections in line with agreed inspection regimes within the HMMP along with reactive/ ad hoc safety inspections. Ensure accurate recording of safety and service defects. Inspections include Carriageways, footways, car parks, bus stops, tree visual inspections, overhanging vegetation. Issue Highways 'calling card' to private landowners as required.
• Respond/investigate enquiries and complaints regarding Highway Services and take measures to reduce problems, thereby improving the Council's image and standard of service and promoting the theme of customer care within the Highways Team. Communicate via Confirm (software), email, calls or visits in a timely manner, escalating where necessary.
• Provide information and support RBWM highway claims procedure, including collecting information and photographic evidence to ensure insurance claims are accurately processed. Attend court as witness on behalf of the Highway Authority when required.
• When defects are identified, ensure it is a Council responsibility before proceeding to take action. Where budgets permit, organise works (raise works orders using schedules of rates, obtain C2 (utility) notices, arrange streetworks permit and any other approvals required). Work within agreed budget spend set by the Highways Contact & Maintenance Manager, ensuring expenditure remains within budget at all times, notifying of potential overspend or risk to overspend immediately through programmes of work.
• Ensure that all works are conducted in line with the Legal and organisational Health & Safety procedures, as well as ensuring the enforcement by bylaws, others similar legislation and the Council's policies. Key legislation - The Highways act 1980.

What We Are Looking For

• Someone who holds a Highway Safety Inspection C & G 6033 with Lantra skills card, has experience of carrying out Highway Inspections and holds a NRSWA qualification.
• The ability to work with minimal supervision in a busy office environment whilst prioritising and organising a varying workload.
• Ability to communicate effectively in both written and verbal form with all levels of people including angry/dissatisfied customers.
• Experience/knowledge in the planning of a street works site relating to signing, lighting, guarding and site safety.

What We Offer

• 32 days annual leave.
• Flexible working including a hybrid working pattern for a better work-life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

If you wish to discuss this position informally, please contact Sarah Plowman, Highway Asset & Network Manager on [e-mail].

To apply please click the Apply Now link below.